Article ID: 269489 - View products that this article applies to.
This article was previously published under Q269489
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
You may experience any of the following symptoms:
Additionally, the Active Directory snap-ins (including Active Directory Users and Computers, Active Directory Sites and Services, and other snap ins) do not function as expected. When you try to start a snap-in, an hourglass appears and then nothing happens. If you view the Dr Watson log, a Dr Watson error occurs in the MMC.
If the computer is an Exchange server, Exchange Services do not start. When the System Attendant tries to start , one of the following event ID error messages may be logged:
Event Type: Error
Event Type: Error Event
To resolve this problem, obtain the latest service pack for Internet Explorer 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
276369WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
(https://support.microsoft.com/kb/276369/EN-US/ )How to Obtain the Latest Service Pack for Internet Explorer 5.5
Verify the following information:
Verify that the following registry key exists:
If this key does not exist , follow these steps:
|kbenv kberrmsg kbprb KB269489|