This article describes how to execute the slow boot/slow logon (SBSL) SDP manifest to capture ETL tracing and supporting data for a slow user logon.
The SBSL SDP Manifest runs on Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2 computers. Data collected includes:
To view ETL trace data collected by the SBSL SDP, see
Bemis 2688614 SBSL: XPERF: Installing the public version of XPERF and public symbols to view ETL trace data
Note: screen shots have been resized for brevity
From: <MSFT case owner>@microsoft.com [mailto:<MSFT case owner>@microsoft.com]
Sent: <day>, <Month> <DD>, YYYY HH:MM AM|PM
To: <customer name>
Subject: Microsoft support incident: < MSS Case # >
To allow us to better support you please click the web link below or copy and paste the HTTP line below into your Internet browser's address bar to run the Microsoft Support Diagnostic Tool. The tool gathers diagnostic information useful in resolving your issue. From a computer that is connected to the internet:
1. Click on the link below
http://support.microsoft.com/sdp/<30 character alpha-numeric GUID>
2. Click on the Run Now button (recommended) to start the diagnostic process
3. Follow the onscreen instructions to run the diagnostics on this computer, or a different computer.
Please note that this support key can be used to submit <value entered in # of times to execute field> time(s) the diagnostics results back to Microsoft until time(UTC) :YYYY-MM-DDTHH:MM:SS.msZ.
For frequently asked questions about diagnostic data collection and uploading tools click the link below:
Text version of instructions to execute the SBSL SDP
1. Logon to a workstation as an administrator and click the link in the SBSL manifest email to start the wizard.
2. If the slow logons happen any time then select Slow Logon in the manifest when prompted.
NOTE: If the computer is x64 then you will be prompted to have the wizard configure the DisablePagingExecutive registry setting (Recommended). This must be selected to get useful data. It will reboot the computer and you will have to start the SBSL manifest all over again.
3. Once you select Slow Logon you will be asked to either logoff or do Fast user Switching. If Fast User Switching is not disabled then use this. If it is disabled select logoff.
4. Log on with a user that is slow to reproduce the issue
NOTE: Two powershell scripts will launch, one will generate a gpresult for the logged on user and the other will prompt for elevation to stop the trace.
5. As soon as these are done log the user off or "Switch User" back to the Admin session that first ran the SBSL manifest.
NOTE: A powershell command will run and throw a pop-up indicating the SBSL manifest must be run once more to Collect and Upload the data.
6. Once you are logged back on as the Administrator run the SBSL manifest once more. Several screens later it will discover there is trace data and you will be prompted to “Collect and Upload”.
IMPORTANT: If the slow logons only occur immediately following a reboot then you must choose the Slow Boot option instead of Slow Logon. Just be certain to login as soon as the CTRL+ALT+DEL screen appears to reproduce the slow logon. You will have to log off and back on as the Admin who first ran the SBSL manifest, run it once more and it will Collect and Upload the trace data.
Article ID: 2695431 - Last Review: 10/14/2015 16:29:00 - Revision: 19.0
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