Article ID: 269781 - View products that this article applies to.
This article was previously published under Q269781
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When you create rules with the Inbox Assistant in Microsoft Outlook 97, the rules may not migrate when you upgrade to Outlook 2000.
This problem occurs when you use the Outlook 97 Inbox Assistant to create client-side rules for new messages.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language. The English-language version of this fix should have the following file attributes or later:
Date Time Version Size File name ---------------------------------------------------- 6/06/2000 9:23am 5.5.3136.0 594,192 Emsmdb32.dll 6/02/2000 6:45am 22.214.171.12401 86,067 Envelope.dll 6/02/2000 7:46am 5.5.3134.0 792,576 Msmapi32.dll 6/02/2000 7:43am 5.5.3134.0 454,144 Omi9.dll 6/02/2000 7:46am 5.5.3134.0 548,352 Omint.dll 6/02/2000 7:39am 8.30.3133.0 782,608 Outex.dll 8/10/2000 4:45am 126.96.36.19909 5,324,850 Outllib.dll 8/10/2000 4:46am 188.8.131.5209 1,675,315 Outllibr.dll 6/02/2000 7:30am 184.108.40.20601 65,586 Sendto9.dll
To resolve this problem, open the Rules Wizard in Outlook 2000, review your current rules, and then click OK.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
Install the fix after you upgrade to Outlook 2000 and before you start the program. If you upgrade to Outlook 2000 and then start the program, the migration process begins and the fix does not work.