To resolve this problem, remove the "ignore" status of the e-mail thread using the following steps:
folder to the folder from which the message originated, and future messages for this thread will not be automatically deleted.
When you enable the Ignore
option on a conversation, a message is created in the Associated Contents
table of the Conversation Action Settings
folder of your mailbox (The screen shot for the Conversation Action Settings folder is listed below).
The associated messages in the Conversation Action Settings
folder use the following rules.
- If there is no activity on a thread for fourteen (14) days, the conversation action message for the thread is automatically deleted.
- The age of the conversation action message is determined by the oldest message for the conversation.
- You can modify the number of days at which the conversation action messages expire using the following registry data.
Value: Integer specifying the number of days after which an inactive conversation has its conversation action message deleted
Note The x.0 placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).
- You can start Outlook using the following command line to delete all conversation action messages in the Associated Contents table of the Conversation Actions folder.
Note: Conversations whose conversation action messages get deleted by the /CleanConvOnGoingActions switch do not reappear back in the Inbox. The conversation remains in the Deleted Items folder. However, because the hidden conversation action message no longer exists for the conversation, any new messages for the conversation remain in the Inbox.
You can also get different behavior from this feature, depending on the version of Exchange you are using.
- With Exchange 2007 and a cached mode profile, Ignore is based on SUBJECT. For example, any message with "Help!" as the subject will be automatically sent to Deleted Items as long as you clicked Ignore for a previous message with Help! as the subject.
- With Exchange 2010 and later versions, Ignore is based on the CONVERSATION ID and only the messages related to the same ignored conversation are automatically sent to the Deleted Items folder.
When you Ignore
a conversation you receive the following prompt to confirm the action.
In this dialog box, there is also a "Don't show this message again
" option. If you enable this option, you will not be prompted to confirm the Ignore Conversation
action the next time you Ignore
a message. If this option is enabled, the following data is written into the registry.Key:
placeholder represents your version of Office (16.0 = Office 2016, 15.0 = Office 2013, 14.0 = Office 2010).Note
The Pont_String value may include numbers other than 63.