You are currently offline, waiting for your internet to reconnect

Events 4999 and 7034 are logged and the Microsoft Exchange Information Store service crashes on an Exchange Server 2007 mailbox server

On a Microsoft Exchange Server 2007 mailbox server, the Microsoft Exchange Information Store service (Store.exe) crashes intermittently. Additionally, the following errors are logged in the Application log:
Time: Time
ID: 4999
Level: Error
Source: MSExchange Common
Machine: Computer
Message: Watson report about to be sent to dw20.exe for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, mdbrest.dll, XXXX, c0000005, XXXX, Version Number. ErrorReportingEnabled: False

Time: Time
ID: 7034
Level: Error
Source: Service Control Manager
Machine: Computer
Message: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this XX time(s).

Note When this issue occurs, users cannot access their mailboxes.
This issue occurs because a string exceeds the buffer size when the Exchange server reads a row from the Exchange mailbox store database. Therefore, the Store.exe process crashes.

Note This issue only occurs when ExTRA tracing is running and the tagFindRow trace tag is enabled during a troubleshooting process.
To resolve this issue, install the following update rollup:
2734323 Description of Update Rollup 8 for Exchange Server 2007 Service Pack 3
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 2701037 - Last Review: 09/03/2013 03:19:00 - Revision: 2.0

Microsoft Exchange Server 2007 Service Pack 3

  • kbqfe kbfix kbexpertiseinter kbsurveynew KB2701037