Events 4999 and 7034 are logged and the Microsoft Exchange Information Store service crashes on an Exchange Server 2007 mailbox server

Symptoms
On a Microsoft Exchange Server 2007 mailbox server, the Microsoft Exchange Information Store service (Store.exe) crashes intermittently. Additionally, the following errors are logged in the Application log:
Time: Time
ID: 4999
Level: Error
Source: MSExchange Common
Machine: Computer
Message: Watson report about to be sent to dw20.exe for process id: Process ID, with parameters: E12N, Build Type, Version Number, store.exe, mdbrest.dll, XXXX, c0000005, XXXX, Version Number. ErrorReportingEnabled: False

Time: Time
ID: 7034
Level: Error
Source: Service Control Manager
Machine: Computer
Message: The Microsoft Exchange Information Store service terminated unexpectedly. It has done this XX time(s).


Note When this issue occurs, users cannot access their mailboxes.
Cause
This issue occurs because a string exceeds the buffer size when the Exchange server reads a row from the Exchange mailbox store database. Therefore, the Store.exe process crashes.

Note This issue only occurs when ExTRA tracing is running and the tagFindRow trace tag is enabled during a troubleshooting process.
Resolution
To resolve this issue, install the following update rollup:
2734323 Description of Update Rollup 8 for Exchange Server 2007 Service Pack 3
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Properties

Article ID: 2701037 - Last Review: 09/03/2013 03:19:00 - Revision: 2.0

Microsoft Exchange Server 2007 Service Pack 3

  • kbqfe kbfix kbexpertiseinter kbsurveynew KB2701037
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