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"Unknown" activity type displayed in the System Center 2012 Orchestrator Runbook Designer

SYMPTOMS
When viewing a Runbook in the System Center 2012 Orchestrator Runbook Designer, one or more activities are displayed as "unknown", represented by an activity icon that is a question mark, and no properties can be displayed.
CAUSE
Cause #1

The System Center Orchestrator Runbook Designer does not have the Integration Pack containing the associated activity deployed.

Cause #2

The Runbook was imported from an export file prior to the Integration Pack containing the associated activity being registered into the System Center Orchestrator environment via the System Center Orchestrator Deployment Manager.
RESOLUTION
Resolution #1

Deploy the Integration Pack that includes the associated activity to the System Center Orchestrator Runbook Designer using the System Center Orchestrator Deployment Manager.

Resolution #2

Register the Integration Pack that includes the associated activity and then deploy the Integration Pack to a System Center Orchestrator Runbook Designer using the System Center Orchestrator Deployment Manager. Using the System Center Orchestrator Runbook Designer where the Integration Pack was deployed, perform the import operation again to have the data from the export file successfully imported into the Orchestrator database.
MORE INFORMATION
Details on how to register and deploy an Integration Pack can be found on TechNet as outlined below:

How to Install an Integration Pack - http://technet.microsoft.com/en-us/library/hh420346.aspx
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2702398 - Last Review: 07/09/2012 21:58:00 - Revision: 3.0

Microsoft System Center 2012 Orchestrator

  • kbtshoot KB2702398
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