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An update is available for Lync 2010 Phone Edition that adds the Presence Unknown status to the My Status option

SUMMARY
This article describes an update for Microsoft Lync 2010 Phone Edition. After you apply the update on a telephone that is running Lync 2010 Phone Edition, the My Status option displays Presence Unknown when Lync 2010 Phone Edition enters the branch office resiliency mode.
RESOLUTION
To resolve this issue, install the appropriate cumulative update for the telephone that you are using:

For Polycom CX500, Polycom CX600, and Polycom CX3000 telephones
2701671 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: June 2012

For HP 4110 and HP 4120
2701670 Description of the cumulative update for Lync 2010 Phone Edition for HP 4110 and HP 4120: June 2012

For Aastra 6721ip and Aastra 6725ip
2701667 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: June 2012

MORE INFORMATION
For more information about new features in Lync Server 2010, go to the following Microsoft website:

New features in Lync Server 2010

For more information about how Lync 2010 state affects Lync 2010 controls, go to the following Microsoft website:

Lync 2010 State Affects Lync 2010 Controls
Properties

Article ID: 2703333 - Last Review: 06/16/2012 21:07:00 - Revision: 2.0

Microsoft Lync 2010

  • kbqfe kbsurveynew kbexpertiseinter kbfix KB2703333
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