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Event ID 10007 error logged in Application event log after uninstalling an application

Consider the following scenario:
  • You have a computer running Windows 7 or Windows Server 2008 R2.
  • An application is installed that uses the Microsoft Windows Installer 4.0 or 5.0 for installation and servicing on Windows.
  • You uninstall the application.

In this scenario, after the uninstall has finished, you may see an error similar to the following logged in the Windows Application event log:

Log Name: Application
Source: Microsoft-Windows-RestartManager
Date: Date
Event ID: 10007
Task Category: None
Level: Error
User: UserGUID
Computer: ComputerName

Description: Application or service 'ApplicationName' could not be restarted.
This event log error occurs when Restart Manager attempts to restart the application or service after it has already been uninstalled. By default, applications that use Windows Installer 4.0 or 5.0 for installation and servicing on Windows automatically use Restart Manager.
This event error can be safely ignored.
For more information on Restart Manager or the Event ID 10007, click on one of the links below.

Restart Manager

Using Windows Installer with Restart Manager

Event ID 10007 - Application or Service Restart Status

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2704186 - Last Review: 04/21/2012 00:33:00 - Revision: 2.0

Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate

  • KB2704186