Sign in with Microsoft
Sign in or create an account.
Hello,
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.

Symptoms

When you play videos multiple times in Windows Media Player on a computer that is running Windows 7, a handle leak occurs in the Microsoft MPEG-2 Video Decoder. Additionally, the handle count for Windows Media Player increases continuously.

Cause

This issue is caused by an error in the MPEG-2 Video Decoder. A handle is created when you play a video, and the MPEG-2 Video Decoder does not release the handle immediately after it is created. Therefore, the handle count increases in proportion to the number of times that you play the video.

Resolution

Hotfix information

Important This hotfix has been re-released to address an issue in which the digital signature on files produced and signed by Microsoft will expire prematurely, as described in Microsoft Security Advisory 2749655.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1).For more information about how to obtain a Windows 7 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information note

Important Windows 7 and Windows Server 2008 R2 updates are included in the same packages.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Msmpeg2vdec-ppdlic.xrm-ms

Not Applicable

3,391

27-Jun-2012

06:10

Not Applicable

Msmpeg2vdec.dll

6.1.7601.17838

2,135,040

27-Jun-2012

05:51

x86

Msmpeg2vdec-ppdlic.xrm-ms

Not Applicable

3,391

27-Jun-2012

06:06

Not Applicable

Msmpeg2vdec.dll

6.1.7601.21991

2,135,040

27-Jun-2012

05:47

x86

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Msmpeg2vdec-ppdlic.xrm-ms

Not Applicable

3,391

27-Jun-2012

07:25

Not Applicable

Msmpeg2vdec.dll

6.1.7601.17838

2,644,992

27-Jun-2012

07:03

x64

Msmpeg2vdec-ppdlic.xrm-ms

Not Applicable

3,391

27-Jun-2012

07:07

Not Applicable

Msmpeg2vdec.dll

6.1.7601.21991

2,644,992

27-Jun-2012

06:44

x64

Msmpeg2vdec-ppdlic.xrm-ms

Not Applicable

3,391

27-Jun-2012

06:10

Not Applicable

Msmpeg2vdec.dll

6.1.7601.17838

2,135,040

27-Jun-2012

05:51

x86

Msmpeg2vdec-ppdlic.xrm-ms

Not Applicable

3,391

27-Jun-2012

06:06

Not Applicable

Msmpeg2vdec.dll

6.1.7601.21991

2,135,040

27-Jun-2012

05:47

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7

File name

Update-bf.mum

File version

Not Applicable

File size

1,618

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,644

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

X86_8c9a73b36b4e4e1d368ae5ca0729e9db_31bf3856ad364e35_6.1.7601.17874_none_67cecadb81c0e2f0.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

X86_ff47ca4a7ba0538789f7b0fdb9620c07_31bf3856ad364e35_6.1.7601.22032_none_cec7fb7c1d156407.manifest

File version

Not Applicable

File size

699

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

X86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.17874_none_92bdd4db1674bfeb.manifest

File version

Not Applicable

File size

12,056

Date (UTC)

27-Jun-2012

Time (UTC)

06:19

Platform

Not Applicable

File name

X86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.22032_none_937088e42f73f085.manifest

File version

Not Applicable

File size

12,056

Date (UTC)

27-Jun-2012

Time (UTC)

06:16

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_6804bb2494b538c56735f09d44ec9479_31bf3856ad364e35_6.1.7601.22032_none_b50fa69571ed9bb7.manifest

File version

Not Applicable

File size

1,046

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

Amd64_a0e0a859ed9459a38108f4ce618a01ee_31bf3856ad364e35_6.1.7601.17874_none_27b014f1e7809d40.manifest

File version

Not Applicable

File size

1,046

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

Amd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.17874_none_eedc705eced23121.manifest

File version

Not Applicable

File size

12,058

Date (UTC)

27-Jun-2012

Time (UTC)

07:33

Platform

Not Applicable

File name

Amd64_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.22032_none_ef8f2467e7d161bb.manifest

File version

Not Applicable

File size

12,058

Date (UTC)

27-Jun-2012

Time (UTC)

07:16

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,050

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,084

Date (UTC)

18-Sep-2012

Time (UTC)

09:29

Platform

Not Applicable

File name

X86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.17874_none_92bdd4db1674bfeb.manifest

File version

Not Applicable

File size

12,056

Date (UTC)

27-Jun-2012

Time (UTC)

06:19

Platform

Not Applicable

File name

X86_microsoft-windows-msmpeg2vdec_31bf3856ad364e35_6.1.7601.22032_none_937088e42f73f085.manifest

File version

Not Applicable

File size

12,056

Date (UTC)

27-Jun-2012

Time (UTC)

06:16

Platform

Not Applicable

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!

×