You are currently offline, waiting for your internet to reconnect

[SDP 3][5ee487a8-b2ed-4bc8-80ea-457f9b683c77] System Center 2012 Configuration Manager Diagnostic

Summary
Configuration Manager 2012 and Current Branch Diagnostics
More information
This diagnostic package is designed to collect information used to troubleshoot most Configuration Manager 2012 and Current Branch Issues.

Information Collected


Configuration Manager Client
DescriptionFile name
Summary of information gathered about the Configuration Manager Client
{ComputerName}__CMClient_Summary.txt
Application Enforcement Status
{ComputerName}_CMClient_AppHistory.txt
Configuration Manager Client Cache Information
{ComputerName}_CMClient_CacheInfo.txt
Configuration Manager Client File Version List
{ComputerName}_CMClient_FileVersions.txt
Configuration Manager Client Inventory Version Information
{ComputerName}_CMClient_InventoryVersions.txt
Software Distribution Execution History
{ComputerName}_CMClient_ExecutionHistory.txt
State Messages from CCM_StateMsg WMI Class
{ComputerName}_CMClient_StateMessages.txt
Update Status from CCM_UpdateStatus WMI Class
{ComputerName}_CMClient_CCMUpdateStatus.txt

Configuration Manager Logs
DescriptionFile name
SQL Error Logs
{ComputerName}_Logs_SQLError.zip
Configuration Manager Client, Site Server, and Site System Logs.
{ComputerName}_Logs_ConfigMgr.zip
Windows Logs (CBS, Temp, WindowsUpdate, etc.) and Configuration Manager OSD related Logs (SMSTS, INF, Panther, DISM, UDI, Netsetup etc.).
{ComputerName}_Logs_Windows+OSD.zip

Configuration Manager Site Database
DescriptionFile name
Summary of information gathered about the SQL Server and Configuration Manager Site Database.
{ComputerName}__CMServer_Summary.txt
Blocked Transactions, sp_who2 output and Active Snapshot Transactions.
{ComputerName}_SQL_Transactions.txt
Configuration Manager Maintenance Tasks.
{ComputerName}_SQL_CMDBInfo.txt
Configuration Manager Site Control File for the current Site.
{ComputerName}_SQL_SiteControlFile.xml.txt
DRS Replication Troubleshooting Information
{ComputerName}_SQL_DRSData.zip
List of Configuration Manager Site Systems and Distribution Points from SysResList and DistributionPoints tables.
{ComputerName}_SQL_SiteSystems.txt
Results of the configuration checks performed against the Site Database.
{ComputerName}_SQL_ConfigCompliance.txt
Software Update Point Synchronization Status.
{ComputerName}_SQL_SUPSync.txt
SQL Version, Security Role Members and Database Information.
{ComputerName}_SQL_Basic.txt
Top Stored Procedure calls by CPU, Elapsed Time, etc.
{ComputerName}_SQL_TopQueries.txt
Update Servicing Troubleshooting Information
{ComputerName}_SQL_UpdateServicing.zip

Configuration Manager Site Server
DescriptionFile name
Summary of information gathered about the Configuration Manager Site Server
{ComputerName}__CMServer_Summary.txt
Boundaries configured in Configuration Manager
{ComputerName}_CMServer_Boundaries.txt
Configuration Manager Hierarchy Information
{ComputerName}_CMServer_Hierarchy.txt
Configuration Manager Site Server File Versions
{ComputerName}_CMServer_FileVersions.txt
Directory Listing of RCM.box inbox
{ComputerName}_CMServer_RCMFileList.txt
SMS_Executive Service Thread Status from Registry
{ComputerName}_CMServer_SMSExecThreads.txt
SPN Information for the Site Database
{ComputerName}_CMServer_SQLSPN.txt

Custom uploads
DescriptionFile name
Compressed copy of file specified by user
{ComputerName}_filename.zip

General Information
DescriptionFile name
Summary of information gathered about the Operating System
{ComputerName}__OS_Summary.txt
List of Running Tasks
{ComputerName}_OS_TaskList.txt
Basic System Information including machine name, service pack, computer model and processor name and speed
resultreport.xml
Environment Variables
{ComputerName}_OS_EnvironmentVariables.txt
Event Logs for last 14 days (Application, System and Security)
{ComputerName}_OS_EventLogs.zip
List of installed Certificates (Computer and User stores).
{ComputerName}_OS_Certificates.txt
List of Installed Services
{ComputerName}_OS_Services.txt
List of Installed Updates and Hotfixes installed
{ComputerName}_Hotfixes.*
List of User Rights (privileges) using showpriv.exe tool
{ComputerName}_UserRights.txt
Reboot Pending flag from Windows Update, CBS, ConfigMgr Client, etc.
{ComputerName}_OS_RebootPending.txt
Resultant Set of Group Policies
{ComputerName}_OS_GPResult.*
System Information
{ComputerName}_OS_MSInfo.nfo
SystemInfo Output
{ComputerName}_OS_SysInfo.txt
WMI Quota Configuration and Loaded Providers.
{ComputerName}_OS_WMIProviderConfig.txt

IIS Information
DescriptionFile name
IIS Configuration Information
{ComputerName}_IISConfiguration.zip
IIS Logs (Last 5 days)
{ComputerName}_Logs_IIS.zip
Virtual Directory List and Configuration
{ComputerName}_IIS_VDirInfo.txt

Networking Basic Information
DescriptionFile name
Summary of Networking Information Collected
{ComputerName}__NET_Summary.txt
Active BITS Jobs
{ComputerName}_OS_BITSTransfers.txt
Basic SMB configuration information, such as output of net.exe subcommands, such as net share, net sessions, net use, net accounts, net config
{ComputerName}_OS_SMB-Info.txt
Basic TCP/IP and networking configuration information, such as TCP/IP registry key and outputs from ipconfig, netstat, nbtstat and netsh commands
{ComputerName}_OS_TCPIP-Info.txt
Enabled Windows Firewall Rules
{ComputerName}_OS_EnabledFirewallRules.txt
Proxy Configuration
{ComputerName}_OS_ProxyInfo.txt

Registry Keys
DescriptionFile name
HKCU\Software\Policies
{ComputerName}_RegistryKey_HKCUPolicies.txt
HKLM\Software\Microsoft\CCM
{ComputerName}_RegistryKey_CCM.txt
HKLM\Software\Microsoft\OLE
{ComputerName}_RegistryKey_DCOM.txt
HKLM\Software\Microsoft\SMS
{ComputerName}_RegistryKey_SMS.txt
HKLM\Software\Microsoft\Update Services
{ComputerName}_RegistryKey_WSUS.txt
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
{ComputerName}_RegistryKey_Uninstall.txt
HKLM\Software\Policies
{ComputerName}_RegistryKey_HKLMPolicies.txt
HKLM\System\CurrentControlSet\Services
{ComputerName}_RegistryKey_Services.txt

Server manager and server roles information
DescriptionFile name
List of roles and features installed on Server Media (Windows Server 2008 R2 and newer)
resultreport.xml

Windows Update Agent Information
DescriptionFile name
Windows Update Agent Version, Service Security Descriptors and Registry Settings.
{ComputerName}__WUA_Summary.txt
File List in SoftwareDistribution directory
{ComputerName}_WUA_FileList.txt
File Version of Windows Update Agent related EXE/DLL Files
{ComputerName}_WUA_FileVersions.txt

WSUS Server Information
DescriptionFile name
Summary of WSUS Server Information Collected.
{ComputerName}__WSUS_Summary.txt
File List of WSUS Content Directory (Only collected with WSUS Diagnostics)
{ComputerName}_WSUS_FileList_ContentDir.txt
File List of WSUS Installation Directory (Only collected with WSUS Diagnostics)
{ComputerName}_WSUS_FileList_InstallDir.txt
File Versions of EXE/DLL Files in WSUS Installation Directory (Only collected with WSUS Diagnostics)
{ComputerName}_WSUS_FileVersions.txt
List of Approved Updates (Not collected for WSUS 4.0)
{ComputerName}_WSUS_ApprovedUpdates.xml
WSUS Basic Information (Not collected for WSUS 4.0)
{ComputerName}_WSUS_BasicInfo.txt
WSUS Logs
{ComputerName}_Logs_WSUS.zip
WSUS Setup Logs (if available)
{ComputerName}_Logs_WSUSSetup.zip


In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:
  • Configuration Manager Database: Database Owner is not set to sa
  • Configuration Manager Database: User Access Mode is not set to MULTI_USER
  • Configuration Manager Database: Database is marked as READ_ONLY
  • Configuration Manager Database: Database is not ONLINE
  • Configuration Manager Database: Recovery Model is not set to SIMPLE
  • Configuration Manager Database: SQL Broker is disabled
  • Configuration Manager Database: Recursive Triggers are disabled
  • Configuration Manager Database: 'Trustworthy' Property is disabled
  • Configuration Manager Database: Honor Broker Priority is set to False
  • Configuration Manager Database: Snapshot Isolation State is set to False
  • Configuration Manager Database: Read Committed Snapshot is set to False
  • Configuration Manager Database: Nested Triggers are Disabled
  • Configuration Manager Database: SQL Change Tracking Backlog
  • Configuration Manager Database: DBSchemaChangeHistory Excessive Growth
  • root\\CCM WMI Namespace Connection Failure
  • %ServiceName% service is Stopped
  • %ServiceName% service is Disabled
  • Configuration Manager Client is in Provisioning Mode

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:

2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2704781 - Last Review: 07/20/2016 15:53:00 - Revision: 8.0

Microsoft System Center 2012 Configuration Manager

  • kbtshoot kbdiagnostics kbsccm KB2704781
Feedback
ody>