Article ID: 270607 - View products that this article applies to.
This article was previously published under Q270607
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If you have an embedded Java applet in a Hypertext Markup Language (HTML) formatted message, Outlook may quit or stop responding when you close the message item.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
The English-language version of this fix is for both the Outllib.dll and the Outllibr.dll files, and is available as a patch with the following file attributes or later. Apply this fix after you have installed Microsoft Office 2000 Service Release 1 (SR-1).
File name Date ------------------------------------------------------------- Outlook.msp September 28, 2000 Outlook_Admin.msp September 28, 2000
You can use one of the following two methods to work around this problem without applying the fix.
Method 1After you open a message, let the embedded Java applet run to completion, and then close the message.
Method 2Change the focus from the Java applet to the body of the message. If you have changed the focus to the Java applet (for example, if you click a control in the Java applet), click the body of the message to change the focus back to the message, and then close the mail item.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.