On System Center 2012 App Controller, a self-service user is unable to view a service that includes a computer tier with a load balancer. When the user attempts to view the service in App Controller, they receive a “Retrieved data is incomplete” warning. Viewing the details of the warning displays the following message:
Category: Warning Message: Retrieved data is incomplete. Details: Category: Critical Message: Microsoft.SystemCenter.CloudManager.Providers.ProviderException Description: An unexpected error from VMM was encountered while processing the request. Details: Category: Critical Message: 11418–ObjectsInaccessible Description: You do not have permission to access one or more of the objects required by this operation. Web error status: UnknownError Web response description: Internal Server Error Web response status code: InternalServerError
This is a known issue in System Center 2012 App Controller.
To resolve this issue, install Update Rollup 2 for System Center 2012 by following the steps documented in the following knowledge base article:
To workaround this issue, perform one of the following steps:
· To view the service in App Controller, logon to App Controller using an account that’s a member of the Administrators role.
· To view the service as a self-service user, use the VMM console.