Article ID: 271240
This article provides a copy of the information that is contained in the Setup.txt file included with Windows Millennium Edition (Me). The Setup.txt file is a file that provides late-breaking information about Windows Me Setup issues.
The Setup.txt file is located in the Win9x folder on the Windows Me CD-ROM.
----------------------------------------- Microsoft Windows Millennium Edition README for Setup June 2000 ------------------------------------------ (c) Copyright Microsoft Corporation, 2000 This document provides complementary or late-breaking information to supplement the Microsoft(R) Windows(R) Millennium Edition (Windows Me) documentation. -------- CONTENTS -------- QUICK TIPS FOR AN ERROR-FREE SETUP GENERAL SETUP ISSUES INSTALLING WINDOWS ME FROM MS-DOS PERFORMING A CLEAN BOOT ANTIVIRUS SOFTWARE FINDING HARD-DISK PROBLEMS DURING SETUP USING SCANDISK .CAB FILE ERRORS DURING SETUP REMOVING WINDOWS ME FROM YOUR COMPUTER NOTES IF YOU HAVE A COMPRESSED DRIVE INSTALLING WINDOWS ME WITH WINDOWS NT SETUP ERROR MESSAGES HARDWARE NOTES ================================== QUICK TIPS FOR AN ERROR-FREE SETUP ================================== Disable all antivirus programs running on your computer. If these utilities are left running during Setup, your computer may stop responding. NOTE: Some computers have antivirus capabilities built into the system. If this option is left enabled in BIOS/CMOS settings, you may receive a warning about "virus-like activity" or "Master Boot Record" changes. You must allow these changes to take place for Setup to complete successfully. For more information, see your antivirus software documentation. Run ScanDisk to check and fix any problems with your hard disk(s). Close all running programs. This includes disabling any screen savers, Advanced Power Management settings, and other programs that may cause Setup to stop responding. See "Performing a Clean Boot" for more information. ==================== GENERAL SETUP ISSUES ==================== Disk Space Requirements ----------------------- Because many factors go into calculating the amount of free space required for Windows Me, these figures are only estimates based on typical Windows Me installs. Typical upgrade from Windows 95: requires approximately 295 MB of free hard-disk space, but may require as much as much as 435 MB, depending on your system configuration. Full install on a FAT16 drive: requires 535 MB of free hard-disk space, but may range between 495 MB and 635 MB depending on system configuration and options selected. Full install on a FAT32 drive: requires 480 MB of free hard disk space, but may range between 455 MB and 535 MB, depending on system configuration and options selected. Also, if you are installing Windows Me to a drive other than C, Setup can require up to 25 MB of free disk space on drive C for the system and log files created during Setup. Uninstall: If you want to back up your previous Windows installation before upgrading, select the Save Your System Files option during Setup. This will allow you to uninstall Windows Me in the event you have problems. However, there are certain cases in which you cannot do this: - You are installing to a new directory or setting up a clean install with no previous version available. MAKE A NEW STARTUP DISK! Because of changes in the real-mode and protect-mode kernels to support FAT32, Windows Me startup disks are not compatible with earlier versions of Windows. Therefore, when you set up Windows Me for the first time, be sure to make a new Startup Disk, EVEN IF YOU ARE NOT PLANNING TO USE FAT32. ================================= INSTALLING WINDOWS ME FROM MS-DOS ================================= If you are starting with a clean or new hard disk or if you have problems running Setup from your previous version of Windows, you may have to run Windows Me Setup from MS-DOS. Although installing from MS-DOS is typically the slower method of installation, it is often the safest and should be used when other types of installations fail. MS-DOS Boot Hot Keys -------------------- There are several ways to start your computer safely to an MS-DOS command prompt. The easiest way is by using these hot keys: - Windows 98 / Windows 98 Second Edition Hold the CTRL key down while your computer is booting. This will take you directly to the Windows 98 Boot Menu (the F8 key is still functional, but there is no "Starting Windows 98" prompt in Windows 98, so it's hard to know exactly when to press it). - Windows 95 Press the F8 key at the "Starting Windows 95" prompt. This will take you to the Windows 95 Boot Menu. - MS-DOS 6.x Press the F8 key at the "Starting MS-DOS" prompt. This allows you to manually choose which drivers to load or to bypass your system files. - Real-mode CD-ROM drivers You will need real-mode CD-ROM drivers loaded so you can access Windows Me. If you have run Windows Me before and have created a Startup disk, you can use the CD-ROM drivers included on that disk. If you do not have a Startup disk, you will need to run the installation program that came with your CD-ROM hardware. After you have access to your CD-ROM drive, you can switch to the drive containing the Windows Me CD and type SETUP. Setup should now continue. Editing Your Config.sys and Autoexec.bat Files ---------------------------------------------- Your computer's Config.sys and Autoexec.bat files tell your computer what programs and devices to load at startup (for example, a virus-scanner program in the Autoexec.bat file may direct your computer to automatically load that program). Windows Me Setup will not run properly with some programs and devices. To remove or disable such a program or device, you may need to edit the Config.sys and/or Autoexec.bat files. To edit the Config.sys and Autoexec.bat files in Windows 95: 1. Click Start, click Run, type Sysedit, and then press ENTER. 2. In the Config.sys or Autoexec.bat dialog box, type REM at the beginning of any line(s) that you want to disable. 3. Save changes and restart your computer. To edit the Config.sys and Autoexec.bat files in Windows 98: 1. Click Start, click Run, type Sysedit, and then press ENTER. 2. Click the Autoexec.bat or Config.sys tab and clear the check box at the beginning of any line(s) that you want to disable. 3. Click Apply, click OK, and then restart your computer. Tips for Installing Real-Mode CD-ROM Drivers -------------------------------------------- If you are currently running Windows 95, you may already have a portion of the CD-ROM drivers loaded. If you can shut down to MS-DOS mode and get access to your CD-ROM drive, try the following: 1. Start your computer. 2. When you see the "Starting Windows 95" prompt, press F8. 3. Choose "Command Prompt Only." 4. At the C:\ prompt type: DosStart.bat. You should now have access to your CD-ROM drive. If you lose access to your CD-ROM during Windows Me Setup, try restarting your computer. Either Setup will continue on its own, or you should run Setup again, choosing Safe Recovery if prompted. Installing Windows Me Edition from Your Hard Disk ------------------------------------------------- You can eliminate most of the problems associated with file copy and disk I/O issues by copying all the Setup files to your hard disk and then installing from your hard disk. You can unload your CD-ROM drivers and free up conventional memory to assist with low-memory errors in this type of install. To copy the Setup files locally if you are installing over Windows 95: 1. Free an additional 120 MB of disk space in addition to what Setup will require. Setup will typically require 295 MB for an upgrade from Windows 95 depending on the file system. 2. Create a temporary folder named W9xFlat to store the Setup files on that drive. 3. Copy the contents of the Win9x folder on your Windows Me CD to the temporary folder you just created. You should also copy the Win9x subfolders, but this is not essential if you do not have sufficient disk space. 4. Restart your computer. When you see the "Starting Windows 95" prompt, press F8, and then choose Safe Mode Command Prompt Only. 5. Switch to the temporary folder containing the Windows Me Setup files and type: SETUP. To copy the Setup files locally if you are installing from MS-DOS: 1. Make sure you have access to your CD-ROM drive. For more information, see above. 2. Free an additional 120 MB of disk space over what Setup requires. Setup typically requires 295 MB for an upgrade from MS-DOS. 3. Create a temporary folder named "W9xFlat" on the drive with plenty of free space to store the Setup files. To create a temporary directory, switch to that drive letter and type: MD W9xFlat. 4. Switch to the Win9x folder on the Windows Me CD-ROM. 5. Copy the Windows Me Setup files to the temporary folder you just created by typing: Copy *.* <drive letter>\W9xFlat. 6. After all the files are copied, restart your computer and perform a clean boot by bypassing your startup files. For more information, see "Performing a Clean Boot." 7. Switch to the temporary folder you just copied the files to and start Setup by typing: SETUP. ======================= PERFORMING A CLEAN BOOT ======================= Third-party device drivers, utilities, or other programs can prevent a successful install. Clean-booting your system can fix many of these problems. You can perform a clean boot by: Using a floppy disk to start your computer: - Boot from a Windows Me Startup Disk. This disk allows the option for loading with or without CD-ROM drivers and is a clean environment for running Setup. - Boot from a previous Windows 98SE/98/95 or MS-DOS boot disk. This does not give access to your CD-ROM drivers, but can be used if you copy the Setup files to your hard disk as described above. Windows 95 Safe Mode Command Prompt Only: - Start your computer and hold down F8 at the "Starting Windows 95" prompt. - Choose Safe Mode Command Prompt Only. This also does not provide access to your CD-ROM drive, but can be used if the Setup files are copied to your hard disk as described above. Windows 98 / Windows 98 Second Edition step-by-step boot: If you want to load some drivers manually, do this: - Start your computer and hold down F8 at the "Starting Windows 98" prompt. - Choose the Step by Step option. - Choose Yes only for devices you want to be loaded. In most cases, you should say Yes to Himem.sys. ================== ANTIVIRUS SOFTWARE ================== Make sure that no antivirus program is running while you are setting up Windows Me. If the program is a terminate- and-stay-resident (TSR) program, remove any references to it in your Autoexec.bat, Config.sys, and Win.ini files. If your BIOS has built-in virus protection, disable it before running Setup. To disable it, you must use the CMOS setup program for your BIOS. For more information, see your computer documentation. See the notes for specific antivirus programs below. CMOS/BIOS-Enabled Virus Protection ---------------------------------- Some computers come with built-in virus protection. If this is left enabled, you may be warned with "Virus-like Activity" or "Master Boot Record Changed" messages. You must allow these changes to take place. If you choose to restore the previous settings, your computer may no longer start. Norton AntiVirus ---------------- If Norton AntiVirus is installed, you may see the following warning at the end of the initial file copy procedure: Application Wininst0.400\Suwin.exe is attempting to update the Master Boot Record You should choose Continue (C) for Setup to finish properly. If you do not allow these changes to take place, Setup may stop responding. Dr. Solomon's AntiVirus ----------------------- If you are running Dr. Solomon's AntiVirus utility, you may receive a blue screen fatal exception error in Ios.vxd while trying to create a Startup disk during Setup. You should click Cancel on the Startup disk screen when the progress bar is at 20%. This will allow Setup to continue. Look for an update to Dr. Solomon's AntiVirus software on their Web site to resolve this issue. ====================================================== FINDING HARD-DISK PROBLEMS DURING SETUP USING SCANDISK ====================================================== The version of ScanDisk run during Windows Me Setup only checks for errors; it does not fix them. If problems exist, Setup cannot continue until they are fixed. To fix these problems, quit Setup and run ScanDisk from Windows 95, Windows 98, or MS-DOS. See below for more information about using ScanDisk to resolve these issues. Fixing Hard-Disk Problems ------------------------- If, during Setup, you see a message telling you that you must run ScanDisk to fix problems on your hard disk, follow these steps to fix the problems. If you are setting up Windows Me over MS-DOS: 1. If you are setting up from a CD, insert the CD, and then type the following: d:\win9x\scandisk.exe /all where "d" is the drive that contains the CD. 2. Follow the instructions on your screen, and fix any problems that ScanDisk finds. 3. Run Setup again. If you are setting up Windows Me over a previous version of Windows 98 or Windows 95: 1. Quit Setup. 2. On the Start menu, point to Programs, point to Accessories, point to System Tools, and then click ScanDisk. 3. Check your hard disks and any host drives for errors, and repair any problems found. Be sure to do a complete surface scan on all your drives, or Setup may still find errors. Problems Running ScanDisk ------------------------- There are certain cases where ScanDisk may not be able to fix an issue or is producing errors. If you still don't have enough memory, or if you have other problems while Setup is running ScanDisk, you can bypass ScanDisk in Setup by running Setup with the /IS option. To do this, type the following command: setup /is NOTE: Bypassing ScanDisk during Setup is not recommended. If you do, there may be problems with your hard disk that could cause Windows Me not to install or run correctly. ============================= .CAB FILE ERRORS DURING SETUP ============================= When you try to install Windows Me, or install a component that requires copying files from the original Windows disks or CD-ROM, you may receive one of the following messages: - Setup has detected the following decoding error: "Could not decode this setup (.cab) file. Setup will attempt to recover from this situation. Click OK to continue." - "Setup has encountered an error extracting the Windows files to your computer. To resolve this issue, you may need to boot from the Emergency Boot Disk and run Setup from MS-DOS. If you continue to receive these errors, see the .cab errors section of the Setup.txt file for additional information." This behavior can occur for any of the following reasons: - Your Windows Me CD-ROM may be damaged, dirty from smudges or fingerprints, or may contain scratches. - Your CD-ROM drive is not functioning properly. The CD-ROM may vibrate too much for the laser to accurately read the data. - Your computer is over-clocked. Extracting files from the Windows Me cabinet files is memory intensive. If your computer is over-clocked beyond the default settings, it can contribute to decoding errors. Computers that are not over-clocked but are having a cooling problem can also experience decoding errors. - Your computer has bad or mismatched RAM or cache. For example, you are using EDO and non-EDO RAM, or you are using different RAM speeds. Even if Windows seems to be running without problems, the additional stress of extracting files and accessing the disk may contribute to decoding errors. - Your computer has Bus Mastering or Ultra DMA enabled in the BIOS and in Device Manager. The data may be moving too quickly for the system to keep up. - You are using a third-party memory manager. - There is a virus on your computer. To resolve this error message, try any of the following suggestions. - Remove the CD-ROM from the CD-ROM drive, rotate it one-quarter to one-half a turn, reinsert the CD-ROM into the drive, and then click OK. - Remove the CD-ROM from the CD-ROM drive. Clean it with a soft cloth, reinsert the CD-ROM into the drive, and then click OK. - Try using real-mode CD-ROM drivers. If you are unable to locate the real-mode CD-ROM drivers for your CD-ROM drive, try using the CD-ROM drivers on the Windows Me Startup Disk. The Windows Me Startup disk provides support for most types of CD-ROM drives, including (IDE)and (SCSI) CD-ROM drives. Run Windows Setup from MS-DOS. - Create an empty folder on one of your hard drives named W9xflat. Copy the contents of the Win9x folder on the CD-ROM to the W9xFlat folder you just created. If you are unable to copy the contents of the Win9x folder on the CD-ROM to your hard disk, the CD-ROM may be damaged. - Check your computer for a virus by using virus-detection software. - Run Windows Me Setup using the following command: setup /c This switch bypasses running SMARTDrive. This makes Setup run slower, but it should be a more reliable environment to run in. - If you are still receiving .cab errors in Windows Me, you can manually extract all the Windows Me files from the Windows Me cabinet files on the CD-ROM to your hard disk, and then run Windows Me Setup from your hard disk. It requires approximately 300 MB of free hard disk space to extract the Windows Me files. You can use the Ext.exe utility to extract the Windows Me files. This utility is located on the Windows Me Startup disk and in the \Oldmsdos folder on the Windows Me CD-ROM. To manually extract the Windows Me Edition files, follow these steps: 1. Insert your Windows Me Startup disk in the floppy disk drive, and then restart your computer. NOTE: If you do not have a Windows Me Startup disk, see the section "Tips for Installing Real-Mode CD-ROM Drivers" under "Installing Windows Me from MS-DOS." 2. At the command prompt, type the following: ext 3. When you are prompted for the location of the cabinet files, type the path to the W9xFlat folder that you already created. 4. When you are prompted for the files to extract, type the following: *.* 5. When you are prompted for the location to which the files are to be extracted, type in the path to the W9xFlat folder you created earlier. NOTE: This does not extract the files in the Precopy1.cab and Precopy2.cab cabinet files. 6. After all the files have been extracted, run Setup from the W9xFlat folder on your hard disk. - If all the above steps fail, you can try to slow down your computer. To slow down your computer, you can try changing your computer's CMOS settings. Bus mastering, external/ internal cache, RAM settings/timings, and other settings contribute to the speed at which your computer runs. For information about how to change these settings, consult the documentation that is included with your computer. ====================================== REMOVING WINDOWS ME FROM YOUR COMPUTER ====================================== Saving System Files ------------------- Windows Me Setup offers you the option of backing up your previous version of Windows in case Windows Me needs to be uninstalled later. To enable this option, you must select the Save Your System Files option when prompted during Setup. Setup will then create the following hidden files necessary to uninstall Windows Me: - W9xundo.dat - W9xundo.ini - Winlfn.ini NOTE: Deleting these files will prevent Windows Me from being uninstalled. If any of the following apply, you will not be able to uninstall Windows Me, and Setup will not prompt you to Save System Files: - You are installing to a new directory or a clean install with no previous version available. NOTE: The files necessary to remove Windows Me must be saved on a local hard drive. You cannot save them to a network drive or a floppy disk. As long as two or more drives have adequate free space, you can select the drive to which to save the uninstall information. Removing Windows Me ------------------- To remove Windows Me and completely restore your system to its previous versions of Windows 95 or Windows 98/SE: 1. Click Start, point to Settings, and then click Control Panel. 2. Open Add/Remove Programs. 3. On the Install/Uninstall tab, click Uninstall Windows Millennium Edition, and then click Add/Remove. Or if you are having problems starting Windows Me, use your Startup disk to start your computer, and then run UNINSTAL from the Windows\Command directory. NOTE: UNINSTAL needs to shut down Windows Me. If there is a problem with this on your computer, restart your computer manually. If Setup did not finish successfully and you want to restore your previous versions of Windows 95 or Windows 98/SE, you can run UNINSTAL from the Windows\Command directory on your hard disk. If Windows Me is running and you want to remove the uninstall files to free disk space, follow these steps: 1. Click Start, point to Settings, and then click Control Panel. 2. Open Add/Remove Programs. 3. Click Remove Windows 95 system files (Uninstall Info). You can no longer remove Windows Me. ==================================== NOTES IF YOU HAVE A COMPRESSED DRIVE ==================================== If you have compressed your Windows drive, you will not be able to install Windows Me. If you have other compressed drives on your computer, you will be warned that they will not be accessible after you upgrade to Windows Me. ===================================== INSTALLING WINDOWS ME WITH WINDOWS NT ===================================== You cannot install Windows Me over any version of Windows NT, but they can exist together on a single system. However, for compatibility reasons, it is recommended that you install each to a separate hard disk or partition. If Windows NT is already installed, Windows Me Setup will add itself to the Windows NT boot menu to allow you to multi-boot between Windows Me and Windows NT. If you can no longer boot Windows NT, you should boot from the Windows NT recovery disks and choose the Repair option to restore the Windows NT boot files. When you install Windows Me on a computer that has drives created with Windows NT, you may receive the following error: "Setup has detected that your hard disk has a 64K-cluster FAT partition. Because ScanDisk does not work on disks with this cluster size, Setup cannot continue. To complete Setup , you must repartition your hard disk, format the partition with a FAT file system that has a cluster size of 32K or less, and then restart Setup." Running Setup with the "/is" parameter (e.g., Setup /is) will bypass ScanDisk and avoid this problem. Setting Up a Dual-Boot Scenario with Windows NT ------------------------------------------------ To set up a dual-boot configuration on an x86 computer, install the operating system in the usual way, and then edit the Boot.ini file as described below. All system startup information is stored in the Boot.ini file, which is created automatically during Setup at the root of your computer's hard disk. To edit the Boot.ini file: 1. In Windows Explorer, click View, click Options, and then click Show All Files. 2. Make sure Hide File Extensions For Known File Types option is not selected, and then click OK. 3. Right-click the Boot.ini file, and then click Properties. 4. Clear the Read-Only check box, and then click OK. 5. Right-click the Boot.ini file, click Copy, right-click a blank area of the Explorer dialog box, and then click Paste. A backup copy with the file name "Copy of Boot.ini" will be created. 6. Double-click the Boot.ini file. 7. Add the name and location of the alternate system in the [operating systems] section of the file, as in the following example: [operating systems] C:\Winnt="Windows NT 4.0" C:\="Microsoft Windows" 8. Save and close the Boot.ini file. 9. Right-click the Boot.ini file, and then click Properties. 10. Select the Read-Only check box, and then click OK. ==================== SETUP ERROR MESSAGES ==================== This section lists specific messages that you may encounter during Setup and provides information about what to do next. Message SU0015 -------------- "Setup detected a Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows Millennium Edition." This message is for informational purposes only, and cannot be bypassed. If you choose to continue, you will not be able gain access to NT file system partitions from within Windows Me. Message SU0018 -------------- "Setup cannot create files on your startup drive and cannot set up Windows Millennium Edition. There may be too many files in the root directory of your startup drive, or your startup drive letter may have been remapped." The root folder of a drive holds a maximum of 512 entries (files or folders). This message indicates that Setup has detected too many directory entries in the root folder of your computer, and Setup cannot create the files it needs to set up Windows Me. Move or delete some files from the root folder of your drive, and then run Setup again. "Unrecoverable Setup Error" Message ----------------------------------- "Unrecoverable Setup Error. Setup cannot continue on this system configuration. Click OK to quit Setup." This error could be caused by various conditions. For more information, see "General Setup Issues" and "Installing Windows Me from MS-DOS." Not Enough Memory Messages -------------------------- If you encounter an Out of Memory message, you can increase conventional memory by commenting out TSRs and loading device drivers into the upper memory area. For information about how to perform these steps, see Microsoft Knowledge Base Article Q134399, "How to Increase Conventional Memory for MS-DOS-Based Programs" at the following Web site: http://support.microsoft.com/support/kb/articles/q134/3/99.asp Not Enough Disk Space Messages ------------------------------ You can recover disk space by implementing any or all of the following suggestions: - Right-click the Recycle Bin, and then click Empty Recycle Bin. - Delete the contents of your Internet browser cache folder. - Delete files with the extensions .bak and .tmp. - Delete unused program folders (be sure to back up data first). - Delete the old MS-DOS folder, unless you intend to configure your computer to run both Windows Me and MS-DOS. (First, be sure you have a startup disk that supports access to the CD-ROM drive.) - Delete the hidden file Winundo.dat from the previous installation of Windows 95 or Windows 98. Setup Cannot Write to the Temporary Directory --------------------------------------------- This message may appear because there is insufficient disk space for the temporary directory. If space is available on another drive, use the following command line to change the temporary directory location: Setup /T:<drive letter>:\TEMP If you do not have space available on another drive, free some disk space, and then run Setup again. See the "Not Enough Disk Space" Messages section for files that can be deleted. Message SU0010, SU0012, SU0015, or SU0016 ----------------------------------------- If you receive one of these messages during Setup, see "Installing Windows Me with Windows NT." Message SU0011 -------------- If your hard disk is password-protected, Setup will not finish successfully. You must first remove the password protection. For more information, see your computer documentation. Message SU0013 -------------- To set up Windows Me, your startup drive must be an MS-DOS boot partition. If your startup drive is formatted as HPFS or NTFS, you must create an MS-DOS boot partition before running Setup. For more information about creating an MS-DOS boot partition, see your computer documentation. You may also receive this error if you have third-party partitioning software, such as EZ drive or Disk Manager, installed. If you do, restart your computer and run Setup from an MS-DOS command prompt. For more information, see "Installing Windows ME from MS-DOS." Standard Mode Messages ---------------------- If you get any of the following error messages, remove any memory managers (such as EMM386.exe, QEMM, or 386Max) from your Config.sys file, and then run Setup again. Standard Mode: Invalid DPMI return. Standard Mode: Fault in MS-DOS Extender. Standard Mode: Bad Fault in MS-DOS Extender. Standard Mode: Unknown stack in fault dispatcher. Standard Mode: Stack Overflow. NOTE: If you still have problems, add EMM386.exe back into your Config.sys file and exclude all ranges. For example: device=c:\windows\emm386.exe x=A000-FFFF If you encounter these messages or if your computer stops responding during Setup, turn on double-buffering in SmartDrive. Several SCSI hard drives and some ESDI drives require double-buffering. To turn on double buffering, add the following line to the beginning of your Config.sys file: device=c:\windows\smartdrv.exe /double_buffer+ where "c:\windows" is the path to your Windows directory. "Setup Could Not Back Up Your System Files" Message --------------------------------------------------- If you see this error message while Setup is saving your system files, you may not have enough disk space, particularly on compressed disks. Free up space on the drive you are saving your system files on (the default drive is C) by removing unneeded files. Uninstall can require up to 110 MB on many systems. If Setup is not offering you the choice of saving your system files, you may be very low on free disk space. "Cannot Continue on This System Configuration" ---------------------------------------------- If you get this message, you may have an older, incompatible disk partition. Before you run Setup, you will need to back up your data and then repartition your disk. Message SU0167 -------------- A file or folder named Desktop exists on your computer. Rename or move your current Desktop folder, and then run Setup again. Message SU0168 -------------- Your computer already has an operating system installed which cannot be upgraded by this version of Setup. Please obtain the Windows Millennium Edition Upgrade. This error can occur when you are attempting to install an OEM version of Windows Me over a previous version of Windows. -or- A program has installed an OEM version of SetupX.dll that makes it appear that your current version of Windows is the OEM version. If you suspect this is the case, replace SetupX.dll with the correct version from your current install media by carrying out the following steps: 1. Place your Windows 95 or Windows 98 CD in your CD-ROM drive. 2. From a command prompt, change to your CD-ROM drive letter. 3. Type "Extract /a base4.cab SetupX.dll /l c:\". 4. Copy the SetupX.dll from your C: to your Windows\System directory. 5. Run Windows Millennium Edition Setup again. SU99xxxx Messages ----------------- SU99 is a prefix that is added to all errors that Setup does not have a specific error message for. These errors are often caused by low conventional memory. If you have already created a Startup disk, quit Setup, shut down your computer, insert the Startup disk, and then restart your computer. Then, run Setup from the MS-DOS command prompt. "Setup does not have enough conventional memory to check your computer's hard disks" -or- "Setup could not check the hard drives on your computer" -------------------------------------------------------- If you receive either of these errors, Setup was unable to run ScanDisk to check your hard drives. This could be because of low conventional memory or because your disk contains errors that ScanDisk cannot fix when run from Setup. To work around these errors, restart your computer in MS-DOS mode and run ScanDisk All. Then, run Setup again. If Setup still fails, restart your computer in MS-DOS mode and run ScanDisk /all /surface. This will take a little longer, but it will ensure that your hard disks are in good shape. If, after running ScanDisk with these options, Setup still won't continue, you should run Setup /is to bypass ScanDisk. NOTE: Bypassing ScanDisk is not recommended and should be used only if you are positive your disk(s) contain no errors. If there are still errors, Setup may fail and your computer may no longer start. Windows Setup Error ------------------- "Setup cannot continue on this system configuration. Click OK to quit Setup. Then refer to Section 'Norton Bootlock' in Setup.txt for instructions." Norton Bootlock is a feature of Norton Your Eyes Only. This message indicates that you need to use the Norton BootDisk you created with Norton Your Eyes Only to remove this feature. Restart your computer with the Norton BootDisk and then follow the instructions on the screen. When this step is finished, run Setup again. MWAVE Modem Driver - IBM ThinkPad Model 600, 600E, 770X and 770Z ---------------------------------------------------------------- If you have one of these models please check the version of the Mwave Modem driver. To check the version, select [[Start]- [Program]-[Programs]-[ThinkPad Modem]-[Modem Quick Test]. The version appears as 'ThinkPad Modem 2.50 Build 16'. If the Version is 2.60 Build 36 or older, you need to update your MWAVE Modem driver. Please read UPDATE.TXT in the "Driver\Modem\IBM\" on your CD before upgrading to Windows Millennium Edition. To Update: If your driver is version 2.35 or 2.36: 1. run the Setup.exe program located in the folder labeled "\Driver\Modem\IBM\OLDMWAVE". 2. When you are prompted with "Do you wish to continue your software upgrade now?", click 'Yes'. This requires a system reboot once completed. 3. When you are prompted to provide the folder name for the new driver, enter "\Driver\Modem\IBM\Disk1" and then "\Driver\Modem\IBM\Disk2". 4. You can now proceed with the Windows Millennium Edition upgrade. If your driver is version 2.50, 2.51 or 2.60.xx(xx is Build 36 or older): Go to the "\Driver\Modem\IBM" directory on your Windows Millennium Edition CD. 1. Run the Setup.exe program located in the folder labeled Disk1. 2. When you are prompted with "Setup has detected an existing ThinkPad Modem driver software. You must remove it before installing the new driver software", click OK. 3. ThinkPad DSP applet will pop up. Select the Utilities tab, and click "Remove ThinkPad Modem driver software" and follow the instructions. 4. When the driver software is successfully removed, run the Setup.exe program located in the folder labeled Disk1 again. ============== HARDWARE NOTES ============== This section includes notes on specific system configurations that may prevent Setup from installing Windows Me successfully. If you have one of these video cards, contact your vendor about getting a new video BIOS update. - Diamond Speed Star PCI video card with BIOS version 1.01 - Diamond Viper PCI VGA Video Adapter - Diamond Stealth video card, Bios v1.03 Toshiba Computers: The ltmodem driver, version 2.16 and earlier must be upgraded prior to installing Windows Millennium. Toshiba Windows 95 Utilities must be removed using the Toshiba uninstall utility prior to installing Windows Millennium. Contact the following sites for additional information: US - http://pcsupport.toshiba.com/ Canada - http://www.toshiba.ca/downloads Japan - http://www5.toshiba.co.jp/tpmc Australia & New Zealand - http://www.isd.toshiba.com.au Europe - http://support.toshiba-tro.de/Upgrades or access the Toshiba Bulletin Board at: +49-941-7807 999 Analog +49-941-7810 500 ISDN 1 +49-941-7813 131 ISDN 2 For additional support, refer to your User Manual to find the nearest Toshiba support contact.
Article ID: 271240 - Last Review: June 19, 2014 - Revision: 2.0
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.