Microsoft Reader: Cannot Read an eBook That You Purchased Online

This article was previously published under Q271271
This article has been archived. It is offered "as is" and will no longer be updated.
When you open an eBook that you purchased online in Microsoft Reader forthe Pocket PC, you may experience either of the following symptoms:
  • You can view the title page, but all other pages are blank.
  • You receive an invalid format error message when you attempt to readbeyond the first page.
You may also see an error message similar to the following:
The following error occured. 0x80004005 (-2147467259) OKAY - fatal error occured.
This issue occurs because Microsoft Reader for the Pocket PC does notsupport the latest security technology for eBooks. The latest securityinnovations prevent eBook piracy, and require server-based activation.

At this time, only Microsoft Reader version 1.5 for desktop and laptopcomputers supports the latest security technology for eBooks.
To resolve this issue, obtain a software update for Microsoft Reader forthe Pocket PC when a software update becomes available from Microsoft.

For information about software that is available for the Pocket PC, visitthe following Microsoft Web site:
Microsoft has confirmed that this is a problem in Microsoft Reader for the Pocket PC, version 1.0.
For additional information about how to resolve this issue when you attempt to open a purchased eBook on a desktop computer, click the article number below to view the article in the Microsoft Knowledge Base:
271300 Microsoft Reader Error Message: Unhandled Exception 0xC0000005: AV
1.00 reader msreader e-books pocketpc 024 secure

Article ID: 271271 - Last Review: 01/10/2015 12:46:58 - Revision: 1.0

  • Microsoft Reader 1.0 for the Pocket PC
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