Article ID: 271271 - View products that this article applies to.
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When you open an eBook that you purchased online in Microsoft Reader for the Pocket PC, you may experience either of the following symptoms:
The following error occured. 0x80004005 (-2147467259) OKAY - fatal error occured.
This issue occurs because Microsoft Reader for the Pocket PC does not support the latest security technology for eBooks. The latest security innovations prevent eBook piracy, and require server-based activation.
At this time, only Microsoft Reader version 1.5 for desktop and laptop computers supports the latest security technology for eBooks.
To resolve this issue, obtain a software update for Microsoft Reader for the Pocket PC when a software update becomes available from Microsoft.
For information about software that is available for the Pocket PC, visit the following Microsoft Web site:
Microsoft has confirmed that this is a problem in Microsoft Reader for the Pocket PC, version 1.0.
For additional information about how to resolve this issue when you attempt to open a purchased eBook on a desktop computer, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/271300/EN-US/ )Microsoft Reader Error Message: Unhandled Exception 0xC0000005: AV
Article ID: 271271 - Last Review: January 10, 2015 - Revision: 1.0