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Home folder is not mapped to a client computer when multiple users are logged on to a computer that is running Windows 7 or Windows Server 2008 R2

Consider the following scenario:
  • You have a client computer that is running Windows 7 or Windows Server 2008 R2 in an Active Directory domain.
  • You set up home folders for domain user accounts on a Distributed File System (DFS) share.
  • You redirect the home folders to the DFS root by configuring the Folder Redirection Group Policy setting on the server.

    You can use the %HOMEDRIVE% variable to map to the DFS root.
  • You use the slow-link mode for redirected folders. To do this, you enable the following Group Policy setting:

    Computer Configuration\Administrative Templates\Network\Offline Files\Configure slow-link mode
  • A domain user logs on to the client computer, and then the home folder is mapped to the client computer.
  • The mapped home folder is configured to use slow-link mode.
  • A second domain user who shares the same DFS root with the previous domain user logs on to the same client computer.

In this scenario, folder redirection fails. More specifically, the home folder of the second user is not mapped to the client computer.
This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Offlinefileswmiprovider.mofNot applicable14,56822-Nov-201100:03
Offlinefileswmiprovider_uninstall.mofNot applicable14,56822-Nov-201100:03
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Jul-200920:25
Profsvc.ptxmlNot applicable64831-May-201223:10
Userprofilewmiprovider.mofNot applicable10,70831-May-201223:10
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Offlinefileswmiprovider.mofNot applicable14,56822-Nov-201100:01Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable14,56822-Nov-201100:01Not applicable
Microsoft-windows-offlinefiles.mofNot applicable1,77613-Jul-200920:20Not applicable
Profsvc.ptxmlNot applicable64831-May-201223:07Not applicable
Userprofilewmiprovider.mofNot applicable10,70831-May-201223:07Not applicable
Offlinefileswmiprovider.mofNot applicable14,56822-Nov-201100:03Not applicable
Offlinefileswmiprovider_uninstall.mofNot applicable14,56822-Nov-201100:03Not applicable

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_32b1c5120be591b225d5b2c183396ffc_31bf3856ad364e35_6.1.7601.22009_none_078196004b44f772.manifest
File versionNot applicable
File size695
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameX86_33ee80d31da3ae51cb2ad3338570e22e_31bf3856ad364e35_6.1.7601.22009_none_822d63e8934ead16.manifest
File versionNot applicable
File size693
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameX86_8fd70cd82885fbd631cd9051a5f7db5c_31bf3856ad364e35_6.1.7601.21864_none_b97b324234bb19af.manifest
File versionNot applicable
File size711
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameX86_c784ae8372613b06e2323091a08a77b8_31bf3856ad364e35_6.1.7601.21864_none_f1eff748eecb1078.manifest
File versionNot applicable
File size712
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameX86_f2a24dac88f5594c60366c1465a77f19_31bf3856ad364e35_6.1.7601.21864_none_c840ce6c2292c211.manifest
File versionNot applicable
File size708
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameX86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21864_none_adc5f4b770ad78c8.manifest
File versionNot applicable
File size3,017
Date (UTC)22-Nov-2011
Time (UTC)06:08
File nameX86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.1.7601.21864_none_8f4db81dabd3f449.manifest
File versionNot applicable
File size60,347
Date (UTC)22-Nov-2011
Time (UTC)06:13
File nameX86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21864_none_0c2e8cf0d8e88352.manifest
File versionNot applicable
File size56,703
Date (UTC)22-Nov-2011
Time (UTC)06:12
File nameX86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22009_none_fe520d55aa0051f7.manifest
File versionNot applicable
File size39,077
Date (UTC)01-Jun-2012
Time (UTC)05:23
File nameX86_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.22009_none_5c758db4d8bcb5e2.manifest
File versionNot applicable
File size21,803
Date (UTC)01-Jun-2012
Time (UTC)05:26
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_0beab3f0496965077d0a7dfd407b9998_31bf3856ad364e35_6.1.7601.22009_none_2997538aaffaf8bf.manifest
File versionNot applicable
File size697
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_250c40ce434e3f4dad6497403eeb6811_31bf3856ad364e35_6.1.7601.21864_none_312632d5a5eb4928.manifest
File versionNot applicable
File size1,070
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_3c8e6c06f080ff96d6fae3f54c527fa1_31bf3856ad364e35_6.1.7601.21864_none_956d50de5d539a4d.manifest
File versionNot applicable
File size715
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_8e408b006edc412c351a23ed34da6156_31bf3856ad364e35_6.1.7601.21864_none_c2c4860baf1a8a3e.manifest
File versionNot applicable
File size712
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_8fd70cd82885fbd631cd9051a5f7db5c_31bf3856ad364e35_6.1.7601.21864_none_1599cdc5ed188ae5.manifest
File versionNot applicable
File size713
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_ac8194ff340fe3022a37c0e522ea3ff3_31bf3856ad364e35_6.1.7601.22009_none_c9f19c30a60a53ae.manifest
File versionNot applicable
File size699
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_e3564d869087063b7486bc48f5fda019_31bf3856ad364e35_6.1.7601.21864_none_c75c37b56794c703.manifest
File versionNot applicable
File size1,074
Date (UTC)01-Jun-2012
Time (UTC)17:48
File nameAmd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.1.7601.21864_none_09e4903b290ae9fe.manifest
File versionNot applicable
File size3,019
Date (UTC)22-Nov-2011
Time (UTC)06:53
File nameAmd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.1.7601.21864_none_eb6c53a16431657f.manifest
File versionNot applicable
File size60,351
Date (UTC)22-Nov-2011
Time (UTC)06:59
File nameAmd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.1.7601.21864_none_684d28749145f488.manifest
File versionNot applicable
File size56,710
Date (UTC)22-Nov-2011
Time (UTC)06:57
File nameAmd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22009_none_5a70a8d9625dc32d.manifest
File versionNot applicable
File size39,081
Date (UTC)01-Jun-2012
Time (UTC)06:23
File nameAmd64_microsoft-windows-rdbss_31bf3856ad364e35_6.1.7601.22009_none_b8942938911a2718.manifest
File versionNot applicable
File size21,809
Date (UTC)01-Jun-2012
Time (UTC)06:30
File nameWow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.1.7601.21864_none_f5c0fdf39892277a.manifest
File versionNot applicable
File size60,349
Date (UTC)22-Nov-2011
Time (UTC)05:59

Article ID: 2715922 - Last Review: 05/24/2013 07:06:00 - Revision: 2.0

Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Foundation, Windows Server 2008 R2 Standard, Windows Web Server 2008 R2, Windows 7 Enterprise, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Professional, Windows 7 Starter, Windows 7 Ultimate

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