When you try to use the Media tab of Remote Web Access, you may experience one or more of the following symptoms:
There is nothing displayed in Media tab of Remote Web Access.
Media files that are displayed in the Media tab of Remote Web Access are not synced with shared folders.
This problem occurs because the Windows Media Player library database is corrupted.
Note After you follow the steps that are described in this section, your Windows Media Player database will be reset to its default state.
To resolve this problem, you have to clean up the Windows Media Player database.
To have us clean up the Windows Media Player database for you, go to the "Fix it for me" section. If you prefer to clean up the Windows Media Player database yourself, go to the "Let me fix it myself" section.
Fix it for me
To clean up the Windows Media Player database automatically, click the Fix it button or link, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD, and then run it on the computer that has the problem.