Cumulative Update 4 (CU4) for Microsoft System Center Service Manager 2010 is available for download at the Microsoft Download website. This cumulative update is a rollup of fixes for System Center Service Manager 2010 and supersedes Cumulative Update 3 (CU3), Cumulative Update 2 (CU2), and Cumulative Update 1 (CU1). CU4 contains a superset of the fixes that are provided in CU3, in CU2, and in CU1. You can apply CU4 to CU3, to CU2, or to CU1, or you can apply CU4 directly to a Service Manager 2010 installation.
This update fixes an issue in which the wrong time stamp is used for incidents that are created by the Simple Mail Transfer Protocol (SMTP) connector.
The following file is available for download from the Microsoft Download Center:
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
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Components to which this cumulative update applies
This cumulative update applies to Service Manager Management Server (SM Server).
How to install this cumulative update
Important Before you install this cumulative update, we recommend that you follow these steps:
Back up the ServiceManager database, the DWDataMart database, the DWRepository database, and the DWStagingAndConfig database.
Back up the encryption keys for SM Server and for Data Warehouse Management Server (DW Server).
For more information about how to back up the databases and encryption keys, go to the following Microsoft TechNet website: