This article was previously published under Q272113
This article has been archived. It is offered "as is" and will no longer be updated.
The information store can cause an access violation when it tries to process outbound Internet e-mail messages. If the symbols are installed correctly, the Dr. Watson log shows the following call stack:
In this case, the problematic message is caused because the user has a rule to forward all e-mail messages to an Internet address. Because of Domain Name System (DNS) and firewall issues, the message looped.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
244976 XADM: Event ID 1197 and 1005 When Starting the Information Store
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
The behavior described in the "Symptoms" section only occurs if you select the Automatic replies to the Internet option the Advanced tab of the Internet Mail Properties page. To avoid this behavior, clear the Automatic replies to the Internet option.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.