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The information store can cause an access violation when it tries to process outbound Internet e-mail messages. If the symbols are installed correctly, the Dr. Watson log shows the following call stack:
# FramePtr RetAddr Param1 Param2 Param3 Function Name 00 000000001319f7c8 0000000000439176 00000000135db218 00000000135e5490 00000000006293da STORE!Cmlist::cmnDelete+0xb 01 000000001319f7d4 00000000006293da 00000000135d99f8 0000000000473644 0000000000000001 STORE!Cmlist::~Cmlist+0x27 02 000000001319f7dc 0000000000473644 0000000000000001 00000000135d99f8 00000000006260ae STORE!Tlist<CmnHdr>::`scalar deleting destructor'+0xe 03 000000001319f7e8 00000000006260ae 00000000135f5b38 00000000004734ee 0000000000000001 STORE!CRFCMIMEemtr::~CRFCMIMEemtr+0x2c 04 000000001319f7f0 00000000004734ee 0000000000000001 00000000135f5b38 000000000047364b STORE!CXPMIMEemtr::`scalar deleting destructor'+0xe 05 000000001319f7fc 000000000047364b 00000000135f5b38 0000000000628ebf 00000000135cbfd0 STORE!CINETemtr::~CINETemtr+0x4e 06 000000001319f804 0000000000628ebf 00000000135cbfd0 0000000000439929 0000000000000001 STORE!CRFCMIMEemtr::~CRFCMIMEemtr+0x33 07 000000001319f80c 0000000000439929 0000000000000001 00000000135cbfd8 00000000004392f8 STORE!CRFCMIMEemtr::`scalar deleting destructor'+0x8 08 000000001319f818 00000000004392f8 0000000001058578 00000000135f1348 000000000049344f store!0x0000000000439929 09 000000001319f824 000000000049344f 00000000135cbfd0 00000000135f1348 0000000000412511 STORE!CConvertStream::UlRelease+0x28 0a 000000001319f830 0000000000412511 0000000000000052 0000000000425bf5 0000000000000052 store!0x000000000049344F 0b 000000001319f838 0000000000425bf5 0000000000000052 000000001336e160 000000001319f8ec STORE!UNK::Delete+0x184 0c 000000001319f854 0000000000425c5f 000000001319000e 0000000000000052 000000000040ed75 store!0x0000000000425BF5 0d 000000001319f860 000000000040ed75 0000000000000052 000000001319f8bc 0000000000147950 store!0x0000000000425C5F 0e 000000001336e224 0000000000409d6d 0000000000000000 000000001336ecf0 0000000000000076 STORE!EcRpc+0x328
In this case, the problematic message is caused because the user has a rule to forward all e-mail messages to an Internet address. Because of Domain Name System (DNS) and firewall issues, the message looped.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
191914NOTE: When you start this version of the information store, the information store databases are automatically upgraded to a new format. After the databases have been upgraded, you can restore an earlier version of the Store.exe file on the server, but only if it is version 5.5.2652.68 or later. If you restore a Store.exe file earlier than version 5.5.2652.68 after the database has been upgraded, you are no longer able to start the information store. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/191914/EN-US/ )XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
244976The following files are available for download from the Microsoft Download Center:
(https://support.microsoft.com/kb/244976/EN-US/ )XADM: Event ID 1197 and 1005 When Starting the Information Store
x86:For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
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119591Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
(https://support.microsoft.com/kb/119591/EN-US/ )How to Obtain Microsoft Support Files from Online Services
The behavior described in the "Symptoms" section only occurs if you select the Automatic replies to the Internet option the Advanced tab of the Internet Mail Properties page. To avoid this behavior, clear the Automatic replies to the Internet option.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.
Article ID: 272113 - Last Review: October 21, 2013 - Revision: 4.2