Article ID: 272139 - View products that this article applies to.
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When you try to restart your computer after you install the Efficient Networks Speedstream 4060 Universal Serial Bus (USB) Asymmetric Digital Subscriber Line (ADSL) modem, your computer may stop responding (hang), or you may receive a "Windows Protection Error" error message.
To resolve this issue, contact the manufacturer or provider of your ADSL modem to inquire about the availability of a fix for this issue.
For information about how to contact the manufacturer or provider of the ADSL modem, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/65416/EN-US/ )Hardware and Software Third-Party Vendor Contact List, A-K
(https://support.microsoft.com/kb/60781/EN-US/ )Hardware and Software Third-Party Vendor Contact List, L-P
(https://support.microsoft.com/kb/60782/EN-US/ )Hardware and Software Third-Party Vendor Contact List, Q-Z
For additional information about 'Windows Protection Error' error messages, click the article number below to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/149962/EN-US/ )How to Troubleshoot Windows Protection Error Messages
Article ID: 272139 - Last Review: October 21, 2013 - Revision: 2.1