Policy reporting tools indicate empty Internet Explorer Maintenance policy as winning

After using the Internet Explorer Maintenance ("IEM") context-menu option to 'Reset browser settings',  a group policy object may be reported as the source of winning Internet Explorer Maintenance content even though the IEM settings have been removed.

The policy reporting tools identify the applicability of Internet Explorer Maintenance settings by the existence of their Client Side Extensions ("CSE"). The 'Reset browser settings' option removes the IEM content but does not direct the policy editor to remove the extensions.

Microsoft has confirmed this to be a problem in the products mentioned in the Applies To section.

To work around this issue, administrators can leverage one of the two following options:

  1. Manually edit the affected group policy object and remove the Internet Explorer Maintenance gPCUserExtensionNames entries.

    On Windows Server 2008 and later, you can modify the attributes using the following steps:Open the Group Policy Editor. Select the affected group policy object. Select the Details tab. Document the Unique ID.Open the Active Directory Users and Computers snap-in. Select the Domain Name  Select System Select Policies Locate and Select the group policy object Unique ID obtained from above Right-click the policy object and choose PropertiesClick on the Attribute Editor tab Locate and Select the entry for gPCUserExtensionNames Click Edit Copy all of the entries listed Paste the entries into a new Notepad text file Remove the following client extensions from the Notepad content, if they exist: {A2E30F80-D7DE-11d2-BBDE-00C04F86AE3B] // Internet Explorer Maintenance policy processing {FC715823-C5FB-11D1-9EEF-00A0C90347FF} // Internet Explorer Maintenance Extension protocolCopy the edited list from Notepad Paste the updated extension list back into the gPCUserExtensionNames value field.  Click OK to exit the Attribute Editor* For environments prior to Windows Server 2008, use ADSIEdit to remove the extensions manually.

  2. Create a new replacement group policy object which contains all of the former non-IEM settings and unlink or disable the old policy.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2722241 - Last Review: 06/21/2012 00:12:00 - Revision: 6.0

Microsoft Internet Explorer 6.0, Windows Internet Explorer 7, Windows Internet Explorer 8, Windows Internet Explorer 9

  • KB2722241