Unable to scan or open very high resolution file in Paint on Windows Vista or Windows 7

SYMPTOMS
Consider the following scenario:

  • You start the Paint application within Windows Vista or Windows 7.
  • You attempt to open a very high-resolution image. For example, you attempt to open a JPEG file which is larger than approximately 85 megapixels.
  • OR, you select "From scanner or camera" and attempt to import a very high-resolution image. For example, you try to scan a full 8.5"x11" page at a resolution of 1200 dpi.

In this scenario, the image may not open, and you may receive the following error message:

"Paint cannot read this file. This is not a valid bitmap file, or its format is not currently supported."

CAUSE
This problem occurs because Paint encounters an error when calculating the total size of the image.
RESOLUTION
Microsoft is reviewing this problem for a potential fix in a future Windows release.

To work around this issue, use a different program to open or scan the image, or scan the image at a lower resolution.
MORE INFORMATION
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2722535 - Last Review: 06/14/2012 19:57:00 - Revision: 1.0

Windows 7 Enterprise, Windows 7 Enterprise E, Windows 7 Enterprise N, Windows 7 Home Basic, Windows 7 Home Premium, Windows 7 Home Premium E, Windows 7 Home Premium N, Windows 7 Professional, Windows 7 Professional E, Windows 7 Professional for Embedded Systems, Windows 7 Professional N, Windows 7 Service Pack 1, Windows 7 Starter, Windows 7 Starter E, Windows 7 Starter N, Windows 7 Ultimate, Windows 7 Ultimate E, Windows 7 Ultimate for Embedded Systems, Windows 7 Ultimate N, Windows Vista Business, Windows Vista Business 64-bit Edition, Windows Vista Business N, Windows Vista Business N 64-bit Edition, Windows Vista Enterprise, Windows Vista Enterprise 64-bit Edition, Windows Vista Home Basic, Windows Vista Home Basic 64-bit Edition, Windows Vista Home Basic Beta, Windows Vista Home Basic N, Windows Vista Home Basic N 64-bit Edition, Windows Vista Home Premium, Windows Vista Home Premium 64-bit Edition, Windows Vista Home Premium Beta, Windows Vista Service Pack 1, Windows Vista Service Pack 2, Windows Vista Starter, Windows Vista Ultimate, Windows Vista Ultimate 64-bit Edition, Windows Vista Ultimate Beta

  • KB2722535
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