Article ID: 272290 - View products that this article applies to.
This article was previously published under Q272290
This article has been archived. It is offered "as is" and will no longer be updated.
When Outlook is run for the first time, Outlook writes the current global catalog server to the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<profile_name>\dca740c8c042101ab4b908002b2fe182When Outlook starts after this, Outlook first checks the preceding registry key to determine whether the global catalog server that is mentioned is available. If the server is available, Outlook continues to use that server. If the server is not available, Outlook contacts Microsoft Exchange Server for a new global catalog server referral and writes the new global catalog server to the preceding registry key.
NOTE: The above registry key is one path; it has been wrapped for readability.
Value name: 001e6602
Value type: String
This process may create a problem for load balancing if a new global catalog server is brought to the network because Outlook still uses the same global catalog server that is specified in the registry key.
If the global catalog server is not available, Outlook may generate the following error message:
Network problems are preventing connection to the Microsoft Exchange Server computer. Contact your system administrator if this condition persists.
To resolve this problem, obtain the latest service pack for Microsoft Office 2000. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/276367/EN-US/ )OFF2000: How to Obtain the Latest Office 2000 Service Pack
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Microsoft Office 2000 Service Pack 2.
There are three major changes in this fix:
(https://support.microsoft.com/kb/317209/EN-US/ )XADM: How to Identify Your Global Catalog Server Using Outlook