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Error message when you try to use the New-MoveRequest cmdlet to move a mailbox from Exchange Online in Office 365 to the on-premises environment in a hybrid deployment: "Operation has timed out"

You have a hybrid deployment of Microsoft Exchange Online in Microsoft Office 365 and of your on-premises Microsoft Exchange Server environment. When you try to use the New-MoveRequest Windows PowerShell cmdlet to move or offboard a mailbox from Office 365 to the on-premises environment, the mailbox isn't moved. Additionally, you may receive an error message that resembles the following:
The call to ‘’ timed out.
The operation has timed out
+ CategoryInfo : NotSpecified: (0:Int32) [New-MoveRequest], RemoteTransientException
+ FullyQualifiedErrorId : 725EBC5,Microsoft.Exchange.Management.RecipientTasks.NewMoveRequest
This issue may occur if incorrect syntax is used for domain names and host names in the New-MoveRequest cmdlet.
To resolve this issue, make sure that you use the correct syntax for domain names and host names in the New-MoveRequest cmdlet. The New-MoveRequest cmdlet requires all domain names and host names to be enclosed in single quotation marks (').

The following is an example of incorrect syntax:
'alias' | New-MoveRequest -Outbound -RemoteHostName -RemoteCredential $onprem -RemoteTargetDatabase Database1 -TargetDeliveryDomain
The following is an example of correct syntax. (Note that this example uses single quotation marks around domain names and host names.) 
'alias' | New-MoveRequest -OutBound -RemoteTargetDatabase 'Database1' -RemoteHostName '' -RemoteCredential $onprem -TargetDeliveryDomain ''
For more information about how to use the New-MoveRequest cmdlet, go to the following Microsoft TechNet website:If you experience issues when you move mailboxes to Exchange Online in Office 365, you can run the Troubleshoot Office 365 Mailbox Migration tool. This diagnostic is an automated troubleshooting tool. If you're experiencing a known issue, you receive a message that states what went wrong. The message includes a link to an article that contains the solution. Currently, the tool is supported only in Internet Explorer.

Still need help? Go to the Office 365 Community website.

Article ID: 2723127 - Last Review: 05/21/2015 03:33:00 - Revision: 9.0

  • Microsoft Exchange Online
  • o365 o365e o365a o365m hybrid o365022013 KB2723127