Article ID: 272518 - View products that this article applies to.
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/256986/EN-US/ )Description of the Microsoft Windows Registry
When you attempt to print a Web page by using Microsoft Internet Explorer 5.5, only the following text may be printed:
Page TitleThis text may be surrounded by a box with a thin black line. If you use Internet Explorer 6.0, only a portion of the page is printed and that page is typically printed multiple times. In addition, Web pages may be displayed incorrectly in the Print Preview window.
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This issue can occur if the style sheets feature is disabled. If a registry entry called "Use StyleSheets" exists, and is set to "No", then the style sheets feature is disabled.
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
To enable the use of style sheets either remove the entry named "Use StyleSheets" or change the value from "No" to "Yes" by using the following steps:
Microsoft has confirmed that this is a bug in the Microsoft products that are listed at the beginning of this article.
For additional information about the style sheets setting, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/183717/EN-US/ )Unable to Enable or Disable Style Sheets in Internet Explorer
(https://support.microsoft.com/kb/192337/EN-US/ )Unable to View Contents After Enabling View as Web Page
(https://support.microsoft.com/kb/216299/EN-US/ )Download Button Unavailable on Windows Update Web Site
NOTE: It has been noted that IE5.5 would exhibit the same behavior when trying to print an email. To resolve this, removing or changing the Use StyleSheet value from "No" to "Yes" solved the issue.
Article ID: 272518 - Last Review: January 12, 2015 - Revision: 4.0