This article was previously published under Q272863
This article has been archived. It is offered "as is" and will no longer be updated.
The information store generates a Dr. Watson Access Violation when it attempts to encode a corrupted message that was sent in HTML format. This message is destined to go out through the Internet Mail Service.
A corrupted message that is attached to an HTML message and that goes out through the Internet Mail Service is the cause of this Access Violation.
To resolve this problem, obtain the latest service pack for Exchange Server 5.5. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
191914 XGEN: How to Obtain the Latest Exchange Server 5.5 Service Pack
The following files are available for download from the MicrosoftDownload Center:
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to Obtain Microsoft Support Files from Online Services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Microsoft has confirmed that this is a problem in Microsoft Exchange Server version 5.5. This problem was first corrected in Exchange Server 5.5 Service Pack 4.