How to reverse a POP Return in Microsoft Dynamics GP

Symptoms
A POP Return was entered and posted in error or was entered and posted with the incorrect quantities or price.
Cause
A POP Return was entered and posted in error or was entered and posted with the incorrect quantities or price.
Resolution
Currently in Microsoft Dynamics GP there is no way to void a return document generated in Purchase Order Processing. To reverse a POP return you may follow the steps below.



1. Enter a transaction to bring the quantities back into inventory using one of the following options:

A. Create a new Shipment without a purchase order for the same quantity you returned using the Receivings Transaction Entry window. To get to this window select Transactions, then Purchasing, and then Receivings Transaction Entry.

B. Create an Inventory increase adjustment for the quantity you returned using the Item Transaction Entry window. To get to this window select Transactions, then Inventory, and then Transaction Entry.


2. Correct the Payables Management module if the PO Return was done as a Return with Credit type:

A. If the Payables Management document is open use the Void Open Payables Transaction window click Transactions, then Purchasing, then Void Open Transactions to void it.

B. If the Payables Management document has been fully applied and moved to history use the Void Historical Payables Transactions window click Transactions, then Purchasing, then Void Historical Transactions to void it.



3. Remove the POP Return from history:

A. Navigate to the Remove Purchasing History window by going to Microsoft Dynamics GP, click on Tools, click on Utilities, then click on Purchasing, and finally Remove Purchasing History.

B. Select Receipt under History Type.

C. Mark Include Account Distributions check box.

D. Under Options, mark Remove History and then mark the Print Report check box.

E. Enter the return number in the Receipt Number From and To fields.

F. Click Process and print the report.
More information
POP Return, Void POP Return
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2730001 - Last Review: 02/11/2016 15:38:00 - Revision: 2.0

Microsoft Dynamics GP 2015, Microsoft Dynamics GP 2013, Microsoft Dynamics GP 2010, Microsoft Dynamics GP 10.0

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