XCON: Users Cannot Retrieve Mail on a Front-End Server

This article was previously published under Q273296
This article has been archived. It is offered "as is" and will no longer be updated.
SYMPTOMS
Users who have mailboxes on a front-end server are unable to access their mail by using any of the Internet protocols, such as Internet Message Access Protocol 4 (IMAP4), Post Office Protocol 3 (POP3), or Hypertext Transfer Protocol (HTTP). In Microsoft Outlook Express 5.0, you receive the following error message:
The server has rejected your login.
CAUSE
All HTTP, POP3, and IMAP4 requests to a front-end server are proxied to the appropriate back-end server, and thus cannot access local mailboxes. Messaging Application Programming Interface (MAPI) clients are able to access mailboxes on a front-end server, but it is not recommended that any mailboxes be homed on a front-end server.
RESOLUTION
Mailboxes should not be placed on an Exchange front-end server. Mailboxes should only be homed on back-end servers.

To verify which mailbox store or server on which a mailbox is homed, go to Active Directory Users and Computers, and open the properties of the user. In the Exchange General tab, you see a Mailbox store field. You can move users off of a front-end server by right-clicking the user object, clicking Exchange Tasks, and then clicking Move Mailbox.

To confirm or change a server's role, go to the Server properties, found in the Exchange System Manager console, on the General tab. There you will find the This is a front-end server check box.
STATUS
This behavior is by design.
MORE INFORMATION
For additional information about front-end and back-end servers, please see the Microsoft Exchange 2000 Server Help.
FE/BE, "internet protocol" exch2kp2w
Properties

Article ID: 273296 - Last Review: 10/21/2013 01:19:55 - Revision: 1.4

  • Microsoft Exchange 2000 Server Standard Edition
  • kbnosurvey kbarchive kberrmsg kbprb KB273296
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