Article ID: 273674 - View products that this article applies to.
This article was previously published under Q273674
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When you click any of the shortcuts to start an Office program, you receive an error message similar to the following:
You are prompted to browse to the location of the file name. When you click Locate to browse to the location of the file on the network server, or you type the path to the file in the Location box, the program starts and you receive the following error message:
Windows cannot find Excel.exe
This program is needed for opening files of type 'Application'.
Location of Excel.exe:
When you click Yes, a Windows Installer dialog box opens for about 30 seconds, and then you receive the following error message:
The selected Assistant character is not available. An error occurred and this feature is no longer functioning properly. Would you like to repair this feature now?
When you click Yes to the prompt, a Windows Installer dialog box opens for about 30 seconds, and then you receive the following error message:
There was a problem starting the Office Assistant. Would you like to try reinstalling it?
You can then use the Office 2000 program. The next time you start the same Office program, Windows can find the program file, but you continue to receive the Office Assistant error messages.
The Office Assistant could not be started. Please repair the Assistant by running Office 2000 setup and selecting "Repair Office 2000".
The problem occurs when all of the following conditions are true:
This problem is resolved in Microsoft Windows 2000 Service Pack 2 (SP2). Apply the latest service pack for Windows 2000 to all of the workstations. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
260910If, for some reason, applying Windows 2000 Service Pack 2 or later does not resolve the problem, follow these steps to work around the problem.
(https://support.microsoft.com/kb/260910/EN-US/ )How to Obtain the Latest Windows 2000 Service Pack
If Office 2000 Is Already Installed on the Network Client
If Office 2000 Is Not Installed on the Network Client
Microsoft has confirmed this to be a problem in Microsoft Windows 2000. This problem is resolved in Windows 2000 Service Pack 2.
Article ID: 273674 - Last Review: February 28, 2014 - Revision: 4.1