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Updates to the Connection Status dialog in Outlook 2007 and Outlook 2010

Summary
In the June 26, 2012 hotfix packages for Microsoft Office Outlook 2007 and Microsoft Outlook 2010, the Connection Status dialog was updated to provide additional details. These are especially helpful when you connect to Microsoft Exchange Online accounts in an Office 365 environment.
More information
To view the Outlook connection status properties, follow these steps: 

  1. Press and hold CTRL, and then click the Microsoft Outlook icon in the notification area.

    Note By default in Windows 7, the Outlook icon is hidden from view in the notification area.
  2. Click Connection Status.

The June 26, 2012 hotfix packages for Outlook 2007 and Outlook 2010 introduce several changes to the Exchange Server Connection Status dialog box. The dialog box can be resized and several columns were added. See the example image below, followed by an explanation of the columns.

Microsoft Exchange Connection Status Screenshot

CID
This column indicates the connection ID. This information is used in tandem with Outlook troubleshooting log data to help Microsoft support engineers diagnose connectivity problems.

SMTP Address
Because Outlook supports multiple Exchange accounts, this column indicates the account that is associated with a given connection.

Proxy Server
This indicates the proxy server through which Outlook connects. If you are connected to an Exchange server that uses RPC over TCP (RPC/TCP), the proxy name does not appear. Only the RPC server appears under the Server name column (server name column omitted from screenshot). 

Authn
This column indicates the authentication type a given Outlook connection uses. Possible values include:

ERROR
CLEAR - Note Outlook uses "clear" to denote basic authentication (typically used with SSL)
NTLM
NEGO
KERBEROS
ANONYMOUS

Outlook can display multiple values in the Authn column if a connection is using multiple protocols. When this occurs, these are separated by a space. In the sample screenshot see this value:

Clear [Anonymous]

In the example screen shot, the connection protocol column is RPC/HTTP. The Authn column shows that the RPC portion of this connection object is using anonymous authentication and that the HTTP portion is using Basic (Clear). 

Note The Authn column alone will not fully define the security of an Outlook connection; the security of a connection must be verified by cross-referencing the Conn(connection) and Encrypt (encryption) columns. 
 

Encrypt
This column indicates the type of encryption used by a connection. Possible values include:

ERROR
NONE
SSL
NO
YES

Like the Authn column, the Encrypt column may contain information about multiple protocols. In that case, information about each protocol is separated by space. In the sample screenshot see this value:

SSL[No]

In the example screen shot, the connection protocol column value shows RPC/HTTP. The Encrypt column tells us that the HTTP portion of this connection object is encrypted using SSL and the RPC portion has no encryption.

RPCPort
The values in this field let you quickly determine the port on which Outlook is connecting and whether connection consolidation is working properly.

Type
The values in this column indicate the Exchange endpoint for the connection. Values include mail, directory, GC (legacy), and public (public folder store).

Avg Resp
This column shows the average round trip request/response time for client requests. When considering average response times, larger sample sizes give a truer indication of connection latency. Assuming a sufficiently large sample size (100 request/response pairs) Outlook online mode connections should have a maximum average response time of 250 ms, and Outlook cached mode client connections should have a maximum latency of 250 ms for optimal client performance.

Note This value includes server latency.


Avg Proc
This column shows the average server processing time for client side requests reported to Outlook by Exchange.

Sess type 
This specifies whether Outlook is connected to the Exchange mailbox in Cached Exchange Mode or online mode. This information is useful when troubleshooting latency issues. Possible values include Forground, Background, Spooler, and Cache.

Interface
This column shows the local network card used by a given Outlook connection.

Conn
This column describes the connection protocol binding used by a given connection. Values include HTTP, RPC, and TCP.

Version
This column lists the Exchange server version for a given connection.

Properties

Article ID: 2737188 - Last Review: 03/31/2016 22:46:00 - Revision: 5.1

Microsoft Outlook 2010, Microsoft Office Outlook 2007

  • KB2737188
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