This article was previously published under Q273938
This article has been archived. It is offered "as is" and will no longer be updated.
NOTE: The procedures in this article only apply if you have installed Outlook with the Corporate or Workgroup option. With this option, you can use Messaging Application Programming Interface (MAPI) services. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Corporate or Workgroup installation, you see "Corporate or Workgroup".
The send options are not available for your Microsoft Outlook contacts that have one-off e-mail address.
This issue occurs because the Personal Address Book in Outlook 2000 is replaced by Outlook contacts, which does not provide a method to add send options to each entry.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English-language version of this fix should have the following file attributes or later:
File name ------------------------------------------------------------- Oqfe8000_client.msp Oqfe8100_client.msp Oqfe8107_admin.msp Oqfe8109_admin.msp Readme.txt
Note: You need to install Microsoft Outlook 2000 Service Release 1 (SR-1) before you apply the hotfix. Review the Readme.txt file for installation instructions. For client installations, install both the Oqfe8000_client.msp and the Oqfe8100_client.msp files. For administration installation, install both the Oqfe8107_admin.msp and the Oqfe8109_admin.msp files. This version of the fix does not contain security patches.
To work around this issue, on the File menu, click Properties, and then click Send Options to set the send options for your contact.
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.