This article was previously published under Q274132
This article has been archived. It is offered "as is" and will no longer be updated.
If you are trying to open a message that is marked "private" and that has been moved to a personal folder file (.pst) either by a rule or manually, you receive the following error message:
Can't open this item.
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English version of this fix should have the following file attributes or later:
File name ------------------- OQFE8100_Client.msp OQFE8107_Admin.msp
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.