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Slow Performance When Pinning Views in Microsoft Dynamics CRM

Microsoft Dynamics CRM Client for Microsoft Office Outlook may perform slowly when pinning views.
When a view is pinned the records in the view are pulled down to the local SQL CE database in the {orgid.sdf} and cached. When views are pinned, they are presented to a user in "list view" and not "paged views." Each time a pinned view is accessed, it returns results from the local .sdf files.

This data is updated periodically as a background process. If a user has several pinned views or on machines that do not have a lot of resources this can cause slow performance and load issues.
In order to prevent pinned views from pulling down information to local SQL CE caches, a registry key can be set on the Microsoft Dynamics CRM 2011 Outlook clients. This can also help to reduce the overall network traffic sent from a Microsoft Dynamics CRM 2011 server to a Microsoft Dynamics CRM 2011 Outlook client machine.

When this value is set to 1, users still have the ability to pin the views; however, the query is sent to the CRM Server to retrieve the results instead of from the local cache.

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows

To have us fix this problem for you, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me

To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.

  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.

Let me fix it myself

To fix this problem, follow these steps:
1. Log on to the Microsoft Dynamics CRM 2011 Outlook client machines as a user who has installed the Microsoft Dynamics CRM 2011 Outlook client.
2. Click Start, click Run, type regedit, and then click OK. Navigate to the registry key, HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient. On the Edit menu, point to New, and then click DWORD (32-bit) Value.
3. Type DisableMapiCaching, and then press ENTER.
4. Right-click DisableMapiCaching, point to New, and then click DWORD Value.
5. Right-click DisableMapiCaching, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Exit Registry Editor.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.
More information
Update Rollup 6 or higher must be installed in order for the DisableMapiCaching registry key to work. For more information on Update Rollup 6 see KB 2600640.

Note: This registry key is not valid after Update Rollup 14 has been applied. This will have to be updated using the OrgDbOrgSettings Tool.

OrgDBOrgSettings Tool for Microsoft Dynamics CRM 2011
Performance, views, cache fix it fixit fixme
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2741514 - Last Review: 08/06/2013 16:29:00 - Revision: 5.0

  • Microsoft Dynamics CRM for Microsoft Office Outlook
  • Microsoft Dynamics CRM for Microsoft Office Outlook with Offline Access
  • kbmbsmigrate kbsurveynew kbfixme kbmsifixme KB2741514