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"It looks like your account has been blocked" error when a user tries to sign in to Office 365

PROBLEM
When a user tries to sign in to the Office 365 portal, he or she receives the following error message:
It looks like your account has been blocked
Please contact your admin to unblock it.

SOLUTION
To resolve this issue, use the following methods in the order in which they're presented. After each method, test to see whether the issue is resolved. If the issue isn't resolved, go to the next method. 

For users

Method 1: Wait 15 minutes.

Note If this doesn't resolve the issue, contact your admin to perform the other methods in this article.

For admins

Method 2: Make sure that the user is allowed to sign in.

To do this, follow these steps:
  1. Sign in to the Office 365 portal as an admin.
  2. Locate the user, and then open the settings for that user.
  3. Under Set sign-in status, click Allowed, and then click Save.
Method 3: Reset the user's password.

As an Office 365 admin, perform a password reset for the user.

Method 4: Reset the user's sign-in status.

Change the sign-in status of the user from Allowed to Blocked, and then change it back to Allowed. To do this, follow these steps:
  1. Sign in to the Office 365 portal as an admin.
  2. Locate the user, and then open the settings for that user.
  3. Under Set sign-in status, click Blocked, and then click Save.
  4. Under Set sign-in status, click Allowed, and then click Save.
Still need help? Go to the Office 365 Community website.
Properties

Article ID: 2742372 - Last Review: 07/09/2014 06:48:00 - Revision: 13.0

  • Microsoft Office 365
  • Office 365 Identity Management
  • o365e o365a o365 o365p o365022013 o365m KB2742372
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