Article ID: 2742372 - View products that this article applies to.
When a user tries to sign in to the Office 365 portal, he or she receives the following error message:
It looks like your account has been blocked
Please contact your admin to unblock it.
To resolve this issue, use the following methods in the order in which they're presented. After each method, test to see whether the issue is resolved. If the issue isn't resolved, go to the next method.
For usersMethod 1: Wait 15 minutes.
Note If this doesn't resolve the issue, contact your admin to perform the other methods in this article.
For adminsMethod 2: Make sure that the user is allowed to sign in.
To do this, follow these steps:
As an Office 365 admin, perform a password reset for the user.
Method 4: Reset the user's sign-in status.
Change the sign-in status of the user from Allowed to Blocked, and then change it back to Allowed. To do this, follow these steps:
Still need help? Go to the Office 365 Community
Article ID: 2742372 - Last Review: July 9, 2014 - Revision: 13.0