Global Support Contact Information

 

Global Support Information by Market
Global Support Information by Bing Product
Agent Actions
Agent Resources
by Market

Use this information to re-route Support tickets that should go to another agent or market. The table below lists support languages, services, hours, phone numbers and web addresses by market.

GLOBAL SUPPORT INFORMATION – BY MARKET

Chat available in all markets. Global English Chat is available 24/7 and non-English chat is available the same times as that market’s phone support.

Market

Language

Support Offerings

Call Hours

Phone Number

Web Address

Argentina

Spanish

Inbound Support

 

Local Phone: 8:00-16:30 Monday - Friday

Chat: 8:00-23:30  Monday - Friday

 

0800 2660571

http://advertise.bingads.microsoft.com/es-ar/contact-sales-and-support

Australia

English

Inbound Support

Invoice Setup

Outbound Coaching

Adult Ads Support

Online Chat Support 24 Hours a Day, 7 Days a Week

09:00 – 18:00 AET Monday – Friday

Chat: 24/7 

 

1800 030716 - Toll Free

http://advertise.bingads.microsoft.com/en-au/contact- support

Austria

German

Inbound Support Outbound Coaching
Invoice Billing Setup

API Support
Adult Ads Support

09:00 – 18:00 CET Monday – Saturday

0800 080076

http://advertise.bingads.microsoft.com/de-at/vertrieb-und-support-kontaktieren

Brazil

Portuguese

Inbound Support Outbound Coaching

Invoice Billing Setup

Adult Ads Support

Local Phone: 8:00-16:30  Monday - Friday

Chat: 8:00-16:30 Monday - Friday

 

0800 0474799

http://advertise.bingads.microsoft.com/pt-br/contato- com-suporte

Canada-English

English

Inbound Support
Agency Desk
Outbound Coaching
Invoice Billing Setup
API Support
Adult Ads Support

Online Chat Support 24 Hours a Day, 7 Days a Week

Local Phone: 6:00-18:00 PST  Monday - Friday and 8:00-18:00 PST Saturday

Chat: 24/7

 

1-800-985-4671

http://advertise.bingads.microsoft.com/en-ca/bing-ads- support

Canada-French

French

Inbound Support
Outbound Coaching

06:00 – 18:00 PST Monday – Friday 08:00 – 18:00 PST Saturday

1-800-985-4671

http://advertise.bingads.microsoft.com/en-ca/bing-ads-support

Chile

Spanish

Inbound Support

Local Phone: 8:00-16:30 Monday – Friday
Chat: 8:00-23:30 Monday – Friday

800 200763

http://advertise.bingads.microsoft.com/es-cl/contact-sales-and-support

China

Mandarin

Reseller Model

 

N/A

021-34292499

http://bingads.bing.com.cn/
(See Bing Ads China OneSheet)

Colombia

Spanish

Inbound Support

Local Phone: 8:00-16:30 Monday – Friday
Chat: 8:00-23:30 Monday – Friday

08100 5182453

http://advertise.bingads.microsoft.com/es-co/contact-sales-and-support

Denmark

English

Inbound Support Editorial Support

Invoice Billing Setup

Online Chat Support 24 Hours a Day, 7 Days a Week

09:00 – 18:00 CET Monday – Friday

Chat: 24/7

 

80404960

http://advertise.bingads.microsoft.com/en-dk/contact-sales-and-support  

Finland

English

Inbound Support

Editorial Support

Invoice Billing Setup

Online Chat Support 24 Hours a Day, 7 Days a Week

09:00 – 18:00 CET Monday – Friday

Chat: 24/7

 

0800 523119

http://advertise.bingads.microsoft.com/en-fi/contact-sales-and-support  

France

French

Inbound Support

Outbound Coaching
Invoice Billing Setup

API Support
Adult Ads Support

09:00 – 18:00 CET Monday – Saturday

0800 970 231

http://advertise.bingads.microsoft.com/fr-fr/contact-support

Germany

German

Inbound Support
Outbound Coaching
Invoice Billing Setup
API Support
Adult Ads Support

09:00 – 18:00 CET Monday – Saturday

0800 589 3106

http://advertise.bingads.microsoft.com/de-de/vertrieb-und-support-kontaktieren

Hong Kong

Cantonese

Inbound Support Outbound Coaching

Adult Ads Support

09:00 – 18:00 HKT Monday – Friday

3071 3153

http://advertise.bingads.microsoft.com/zh-hk/lianluo- zhiyuan

India

English

Inbound Support

Invoice Billing Setup

Online Chat Support 24 Hours a Day, 7 Days a Week

Local Phone: 9:30-18:30 local time

Chat: 24/7

 

000-800-4402074

http://advertise.bingads.microsoft.com/en-in/contact-sales-and-support

Indonesia

English

Inbound Support

Online Chat Support 24 Hours a Day, 7 Days a Week

 

Local Phone: 8:00-17:00 local time Monday – Friday

Chat: 24/7

 

007-803-011-0945 Indosat carrier

001-803-44-2576 PTT Telekom carrier

http://advertise.bingads.microsoft.com/en- sg/contact-sales-and-support

Ireland

English

Inbound Support
Outbound Coaching
Invoice Billing Setup
API Support
Adult Ads Support

Online Chat Support 24 Hours a Day, 7 Days a Week

08:00 – 18:00 GMT Monday – Saturday

Chat: 24/7

 

1800 923 101

http://advertise.bingads.microsoft.com/en-ie/contact-sales-and-support

 

Italy

Italian

Inbound Support

Outbound Coaching

Invoice Billing Setup

09:00 – 18:00 CET
Monday – Friday

800 930866

http://advertise.bingads.microsoft.com/it- it/contatti-supporto-tecnico

Malaysia

English

Inbound Support

Online Chat Support 24 Hours a Day, 7 Days a Week

Local Phone: 8:00-17:00 local time Monday – Friday

Chat: 24/7

 

1-800-88-9918

http://advertise.bingads.microsoft.com/en- sg/contact-sales-and-support

Mexico

Spanish

Inbound Support

Local Phone: 8:00-16:30 Monday – Friday

Chat: 8:00-23:30 Monday – Friday

 

01-800 0834965

http://advertise.bingads.microsoft.com/es-mx/contact-sales-and-support

Netherlands

Dutch

Inbound Support

Invoice Billing Setup

Editorial Support

Online Chat Support 24 Hours a Day, 7 Days a Week

Local Phone: 9:00-17:30 CET Monday – Friday

Chat: 9:00-17:30 CET Monday – Friday

 

0800 020 5931

http://advertise.bingads.microsoft.com/en-nl/contact-sales-and-support

New Zealand

English

Inbound Support

Outbound Coaching

Invoice Billing Setup

Adult Ads Support

Online Chat Support 24 Hours a Day, 7 Days a Week

09:00 – 18:00 NZT Monday – Friday

Chat: 24/7

 

0508 676 898  - Toll Free

http://advertise.bingads.microsoft.com/en-au/contact- support

Norway

English

Inbound Support

Invoice Billing Setup

Editorial Support

Online Chat Support 24 Hours a Day, 7 Days a Week

09:00 – 18:00 CET Monday – Friday

Chat: 24/7

 

800 62121

http://advertise.bingads.microsoft.com/en-no/contact-sales-and-support  

Peru

Spanish

Inbound Support

Local Phone: 8:00-16:30 Monday – Friday

Chat: 8:00-23:30 Monday – Friday

 

0800 77276

http://advertise.bingads.microsoft.com/es-mx/contact-sales-and-support

Philippines

English

Inbound Support

Online Chat Support 24 Hours a Day, 7 Days a Week 

Local Phone: 8:00-17:00 local time Monday – Friday

Chat: 24/7

 

1 800 14410675 – PDLT

1 800 89086406 - Globe

http://advertise.bingads.microsoft.com/en- sg/contact-sales-and-support

Singapore

English

Inbound Support

Online Chat Support 24 Hours a Day, 7 Days a Week

Local Phone: 8:00-17:00 local time Monday – Friday

Chat: 24/7

 

1-800-415-5238

http://advertise.bingads.microsoft.com/en- sg/bingads-support

Spain

Spanish

Inbound Support

Outbound Coaching

Invoice Billing Setup

Local Phone: 9:00-18:00 CET Monday – Friday

Chat: 9:00-23:30 CET Monday – Friday

 

900 816019

http://advertise.bingads.microsoft.com/es- es/contacto-equipo-soporte-tecnico

Sweden

English

Inbound Support

Editorial Support

Invoice Billing Setup

Online Chat Support 24 Hours a Day, 7 Days a Week

09:00 – 18:00 CET
Monday – Friday

020 120 3203

http://advertise.bingads.microsoft.com/en-se/contact-sales-and-support  

Switzerland

German

French

Inbound Support

Outbound Coaching
Invoice Billing Setup

API Support
Adult Ads Support

09:00 – 18:00 CET Monday – Saturday

0800 001212

http://advertise.bingads.microsoft.com/de-ch/vertrieb-und-support-kontaktieren

Taiwan

Mandarin

Inbound Support

Outbound Coaching

09:00 – 18:00 CST

Monday – Friday

0800 888 384

http://advertise.bingads.microsoft.com/zh-tw/lianluo- zhiyuan

Thailand

English

Inbound Support

Online Chat Support 24 Hours a Day, 7 Days a Week 

Local Phone: 8:00-17:00 local time Monday – Saturday

Chat: 24/7

 

001 800 4419185

http://advertise.bingads.microsoft.com/en-sg/bingads- support

United Kingdom

English

Inbound Support
Outbound Coaching

Invoice Billing Setup
API Support
Adult Ads Support

Online Chat Support 24 Hours a Day, 7 Days a Week

08:00 – 18:00 GMT Monday – Saturday

Chat: 24/7

 

0800 633 5915

http://advertise.bingads.microsoft.com/en-uk/contact-sales-and-support

United States

English

Spanish?

Inbound Support
Outbound Coaching
Agency Desk
Invoice Billing Setup
API Support
Adult Ads Support

Online Chat Support 24 Hours a Day, 7 Days a Week

Local Phone: 06:00 – 18:00 PST Monday – Friday
08:00 – 18:00 PST Saturday

Chat: 24/7

 

1-800-518-5689

http://advertise.bingads.microsoft.com/en-us/contact-sales-and-support

Venezuela

Spanish

Inbound Support

Local Phone: 8:00-16:30  Monday – Friday

Chat: 8:00-23:30  Monday – Friday

 

0800 2406789

http://advertise.bingads.microsoft.com/es-ve/contact-sales-and-support

Vietnam

English

Inbound Support

Online Chat Support 24 Hours a Day, 7 Days a Week 

Local Phone: 8:00-17:00 local time Monday – Friday

Chat: 24/7

 

12011619

http://advertise.bingads.microsoft.com/en-sg/bingads- support


To understand the time in an unfamiliar zone, use this
World Clock to see the current time in that area.

GLOBAL SUPPORT INFORMATION BY BING PRODUCT

Product

Market

Language

Service Offerings

Support Modality

Hours of Operations

Phone Number

Web Address

Bing Places

US

English

Inbound Support

Chat

06:00 – 17:00 PST Monday - Friday

N/A

https://www.bingplaces.com/DashBoard/Support

Bing Places

Canada

English

Inbound Support

Chat

06:00 – 17:00 PST Monday - Friday

N/A

https://www.bingplaces.com/DashBoard/Support

Bing Places

Canada

French

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=fr-CA

Bing Places

UK

English

Inbound Support

E-mail Phone Chat

N/A

 0800 169 0148

 

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=en-GB

Bing Places

India

English

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=en-IN

Bing Places

Australia

English

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=en-AU

Bing Places

Germany

Germany

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=de-DE

Bing Places

Spain

Spanish

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=es-ES

Bing Places

Italy

Italian

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=it-IT

Bing Places

Brazil

Portuguese

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=pt-BR

Bing Places

Mexico

Spanish

Inbound Support

E-mail

N/A

N/A

https://support.discoverbing.com/eform.aspx?productKey=bingbusinessportal&ct=eformts&mkt=es-MX

 

AGENT ACTIONS

Follow the steps below if an advertiser contacts your support center but needs to speak with someone else:

  • From another center (always offer to assist prior to attempting the transfer).
  • At a specific extension (always offer to assist prior to attempting the transfer).
  • In another time zone where we have a support center.
  • In a language your center does not support.
  • Skilled for a specialized service offering that you are not trained to provide.

Follow instructions for warm transfer in Ticket Handling Manual. If warm transfer is not an option, make sure to:

  1. Offer and provide any applicable assistance to the advertiser and assure him/her that you will attempt to connect him/her with the right person if you are unable to resolve the issue.
  2. Collect the advertiser’s account details and contact information and ask for a preferred day/time for the follow-up. You will either create a ticket with this information or you will include detailed comments in the existing ticket for the original owner.
  3. If the advertiser is looking for a service that has an advertiser-facing line, provide the advertiser with the other department/call center’s phone number so he/she can also contact that department/center directly.
  4. End the call.
  5. Include all details collected in the CAP ticket.
  6. When applicable, transfer the CAP ticket to the appropriate queue using the reference below.
  7. For any uncertainty or issues, escalate to an L2 for assistance.

AGENT RESOURCES BY MARKET

CAP queues or transfer methods for specific programs and specialized agents by market.

Market

Program

Method

CAP Queue/Transfer

Phone Number

UK, DE, ES, IN, AU, IT, BR & CA-FR

Bing Places

Transfer the parent ticket

Reference VKB article 2535941 for transfer instructions

Email support only

NA, UK & FR, IE

BOS Invoice Setup

Child ticket

(IO Request transfer to SME (Market specific)

N/A

US and CA-EN

Agency Desk

Handle SR

Reference VKB article 2686240 for instructions

US and CA-EN

Bing Places

Transfer the parent ticket

Reference VKB article 2535941 for transfer instructions

Chat support only

US and CA-EN

Adult Ads

Transfer the parent ticket

Reference VKB article 2955516 for instructions

866-950-1066

UK

Adult Ads

Transfer the parent ticket

Std to Adult Transfer UK EN

0800 389 9718

IE

Adult Ads

Transfer the parent ticket

Std to Adult Transfer UK EN

1800 923 100

FR

Adult Ads

Transfer the parent ticket

Std to Adult MUE FR

0805 540 875

DE

Adult Ads

Transfer the parent ticket

Std to Adult Transfer MUE DE

0800 5894962

 

AT/CH

Adult Ads

Transfer the parent ticket

Std to Adult Transfer MUE DE

 

Global

API Enablement

Ask advertiser if he/she has submitted the eform request, search for existing ticket if none, direct advertisers to the eform per VKB 2010506: Bing Ads API Basics

Enablement is performed by specially trained agents; if unable to find an existing API request for the customer using his/her email address, direct him/her to the eform or submit an eform on the customer’s behalf

Email support only to submit a request

Reference VKB 2010506: Bing Ads API Basics

 

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
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Article ID: 2743346 - Last Review: 04/29/2016 10:07:00 - Revision: 28.0

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