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"Searching for available RemoteApp Programs" message is displayed indefinitely on the RD Web Access webpage

Consider the following scenario:
  • You configure a Remote Desktop (RD) Web Access server on a computer that is running Windows Server 2012.
  • You configure the ShowDesktops setting to False in Internet Information Services (IIS) Manager.

    Note This action disables the Connect to a remote PC tab on the RD Web Access webpage.
  • A user signs in to the RD Web Access webpage and tries to start a remote connection.
In this scenario, the user cannot start a remote connection. Specifically, the following message is displayed indefinitely:
Searching for available RemoteApp Programs
This is a known issue in Windows Server 2012.
To work around this issue, follow these steps:
  1. On the RD Web Access server, open the following file:
  2. Locate line 380.
  3. Change if (ActiveXMode) to the following text:

    if (ActiveXMode &amp;&amp; <xsl:value-of select="$feedidprefix"/>Controls.PORTAL_REMOTE_DESKTOPS != null)

Article ID: 2743682 - Last Review: 10/26/2012 07:35:00 - Revision: 3.0

  • Windows Server 2012 Datacenter
  • Windows Server 2012 Essentials
  • Windows Server 2012 Foundation
  • Windows Server 2012 Standard
  • kbprb kbsurveynew kbexpertiseadvanced KB2743682
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