Added appointments and contacts in Outlook for Mac do not synchronize to Outlook Web App

Symptoms
When you add appointments to your Calendar folder and add contacts to your Contacts folder in Microsoft Outlook 2016 for Mac or Outlook for Mac 2011, the added appointments and contacts do not synchronize to Outlook Web App or to your mobile devices and other mail clients.
Cause
This behavior is by design. When you add appointments or contacts to the "On My Computer" folders in Outlook for Mac, they are local to the Mac and do not synchronize to Microsoft Exchange Server.
Workaround
To work around this behavior, take the following actions: 
  • Move all your calendar data to the Calendar folder in your Exchange account. 
  • Move all your contact data to the Contacts folder in your Exchange account. 
You can hide the On My Computer folders to prevent this behavior from occurring again. To do this in Outlook for Mac, click Preferences, click General, and then click to select the Hide On My Computer folders check box.
More information
For more information about the On My Computer folders, go to the following Microsoft website: 
Properties

Article ID: 2744157 - Last Review: 08/10/2015 06:32:00 - Revision: 4.0

Microsoft Outlook 2016 for Mac, Outlook for Mac for Office 365, Microsoft Outlook for Mac 2011

  • KB2744157
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