Article ID: 274635 - View products that this article applies to.
This article was previously published under Q274635
When you try to install Microsoft Money, the Setup program may not complete successfully, and you may receive one of the following error messages:
Error Message 1: Internal error: 2755.1632, CD-ROM:\money.pkg
Note in these error messages, CD-ROM is the drive letter of the CD or the DVD drive.
Error Message 2: Internal error: 2755.1631, CD-ROM:\money.pkg
Note This symptom can also occur during the installation of other programs that use Microsoft Windows Installer.
This problem may occur if all the following conditions are true:
Note This problem may also occur if you have Read permissions to the Winnt folder. This condition prevents the Installer folder from being created by Setup.
To resolve this problem, upgrade to the latest version of the Windows Installer. For more information about how to upgrade to the latest version of Windows Installer, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/292539/ )How to obtain the Windows Installer Engine
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
For more information about Setup errors, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/217714/ )Setup appears to hang followed by internal error 2336 or 2755
Article ID: 274635 - Last Review: January 29, 2007 - Revision: 8.1