On a Windows 7-based computer, you install an application that registers a drive shortcut menu handler. For example, if you install Microsoft System Center 2012 Endpoint Protection, it registers a drive shortcut menu handler so that a Scan with System Center 2012 Endpoint Protection option is available when you right-click a drive.
You upgrade the computer from Windows 7 to Windows 8.
You try to open a hard drive or a USB flash drive that is encrypted by BitLocker Drive Encryption.
In this scenario, you cannot unlock the encrypted drive. Additionally, you receive the following error message:
To fix this problem, click the fix this problem fix this problem Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.
This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.
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Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows
To fix this problem, the following BitLocker settings need to be configured in the registry: