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In Microsoft Exchange 2000 Server and Exchange Server 2003, an offline address list is associated with all the users that are contained in an information store. You cannot associate an offline address list with a particular mailbox or override the global offline address list settings for the information store.
No service pack is required for Exchange 2003.
To resolve this problem, install the latest service pack for Microsoft Exchange 2000 Server or Exchange Server 2003. For more information about the latest service pack for Microsoft Exchange 2000 Server and for Exchange Server 2003, click the following article numbers to view the articles in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server Service Pack
836993 How to obtain the latest service packs for Exchange Server 2003