Error Message Opening My Documents Folder from the Start Menu

This article was previously published under Q275207
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IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows Registry
SYMPTOMS
When you click the My Documents folder on the Start menu, you may receive the following error message:
This file does not have a program associated with it for performing this action. Create an association in My Computer by clicking View and then clicking Folder Options.
CAUSE
This behavior can occur if the following key exists in the registry:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\open
RESOLUTION
WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

To resolve this issue, use Registry Editor to remove the following key:
HKEY_CLASSES_ROOT\CLSID\{20D04FE0-3AEA-1069-A2D8-08002B30309D}\shell\open
After you remove this key, quit Registry Editor, and then restart your computer.
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Article ID: 275207 - Last Review: 01/07/2015 13:26:16 - Revision: 1.2

  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 98 Second Edition
  • kbnosurvey kbarchive kberrmsg kbprb KB275207
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