This article was previously published under Q275280
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SNA Server 4.0 Service Pack 2 (SP2) and Service Pack 3 (SP3) clients that are running on Microsoft Windows 2000 cannot connect to their assigned SNA resources (3270 LUs or Pools) when the resources are assigned to a workstation record by using the SNA client's MAC address.
The error that is displayed varies depending on the 3270 Emulator (or application) that is being used. The following error message is displayed when the 3270 application that is included with SNA Server is used:
ERROR - There are no configured sessions for your user record.
NOTE: SNA Server 4.0 Service Pack 1 (SP1) and earlier do not include the feature that allows workstation records to be defined by using MAC addresses for Transfer Control Protocol/Internet Protocol (TCP/IP) connected clients.
SNA Server 4.0 SP2 and SP3 clients call the CoCreateGUID function to obtain a global unique ID (GUID) for the system. On Microsoft Windows NT 4.0, the last six bytes of the GUID contain the MAC address of the client's network adapter. CoCreateGUID changed in Windows 2000 so that it no longer returns the MAC address as part of the resulting GUID. This change results in the problem described in the "Symptoms" section.
To resolve this problem, obtain the latest service pack for SNA Server 4.0. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
215838 How to Obtain the Latest SNA Server Version 4.0 Service Pack
Microsoft has confirmed that this is a problem in Microsoft SNA Server versions 4.0 SP2, 4.0 SP3.
This problem was first corrected in SNA Server 4.0 Service Pack 4.
The ability to define workstation definitions for TCP/IP-connected SNA Server clients by using the client's MAC address was added in SNA Server 4.0 SP2. For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
191610 Assigning LUs/Pools to Workstation MAC Addresses Not Supported
NOTE: This problem does not occur with either the End User client or the Admin client that are included with Microsoft Host Integration Server 2000.