Article ID: 2753594 - View products that this article applies to.
Embedded images in email messages are missing and replaced by a box that contains a red "X" character in Microsoft Outlook. Additionally, the following error message is displayed in the email message:
The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
(https://support.microsoft.com/kb/322756/ )How to back up and restore the registry in Windows
This problem occurs because the images are blocked. This occurs if there is incorrect data for the Cache value in the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, use the following steps to manually edit the data for the Cache value in the registry.
To work around this problem, start Outlook in Safe mode. This prevents the problem from occurring for that Outlook session, even if the registry Cache value is configured incorrectly.
Article ID: 2753594 - Last Review: May 7, 2015 - Revision: 8.0