This article was previously published under Q275620
This article has been archived. It is offered "as is" and will no longer be updated.
When you are using your Windows 2000-based computer, your computer may become unstable, it may stop responding (hang), and you may experience one or more of the following symptoms:
Your computer may become unresponsive to input from your keyboard or mouse.
The screen may become black.
All of the processes on your computer may may stop responding (hang).
Note that these symptoms are not specific to any particular hardware, and may occur with any configuration. However, these symptoms are more likely to occur with computers that have multiple Central Processing Units (CPUs) because of the increased concurrency.
This problem can occur because of a code defect in SCSI port driver (Scsiport.sys).
To resolve this problem, obtain the latest service pack for Windows 2000. For additional information, click the following article number to view the article in theMicrosoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
The English version of this fix should have the following file attributes or later:
Date Time Version Size File name ---------------------------------------------------------- 10/06/2000 05:12 PM 5.0.2195.2438 72,432 Scsiport.sys
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was first corrected in Windows 2000 Service Pack 2.
For additional information about how to install Windows 2000 and Windows 2000 hotfixes at the same time, click the article number below to view the article in the Microsoft Knowledge Base:
249149 Installing Microsoft Windows 2000 and Windows 2000 Hotfixes