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Performing an operation in Virtual Machine Manager fails with error 801

When performing any operation on a virtual machine (VM) in System Center 2012 Virtual Machine Manager (VMM 2012), the job fails with the following error:

Error (801)
VMM cannot find VirtualHardDisk object <GUIDValue>
This can occur if VMM has orphaned records in the database showing snapshots that no longer exist.
To resolve this issue, remove the orphaned objects from the database by following the steps below.

1. Stop the System Center Virtual Machine Manager service on the VMM 2012 server.

2. Back up the Virtual Manager database.

3. Open SQL Management Studio and run the following script on the VMM database:

BEGIN TRANSACTION T1DECLARE custom_cursor CURSOR FORSELECT VHDId, VDriveId fromdbo.tbl_WLC_VDrive WHERE [VHDId] NOT IN(SELECT VHDId from dbo.tbl_WLC_VHD WHERE VHDID IS NOT NULL)DECLARE @VHDId uniqueidentifierDECLARE @VDriveId uniqueidentifierOPEN custom_cursorFETCH NEXT FROM custom_cursor INTO @VHDId, @VDriveIdWHILE(@@fetch_status = 0)BEGINif(@VHDId is NOT NULL)DELETE FROM dbo.tbl_WLC_VDriveWHERE VDriveId = @VDriveIdFETCH NEXT FROM custom_cursor INTO @VHDId, @VDriveIdENDCLOSE custom_cursorDEALLOCATE custom_cursorCOMMIT TRANSACTION T1
4. Start the System Center Virtual Machine Manager service again and refresh problem VMs. The VMs should return to a proper reporting state.

More information
This resolution can also be used for 801 errors when perfoming a Physical to Virtual conversion (P2V). Information on that solution can be found here:

959596 - Description of the System Center Virtual Machine Manager 2008 update to address physical to virtual (P2V) issues (
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Article ID: 2756886 - Last Review: 02/20/2014 08:55:00 - Revision: 5.0

  • Microsoft System Center 2012 Virtual Machine Manager
  • Microsoft System Center 2012 R2 Virtual Machine Manager
  • KB2756886