OL2000: Messages that Are Autoforwarded from an X.400 MTA Display As Deleted

This article was previously published under Q275894
This article has been archived. It is offered "as is" and will no longer be updated.
Symptoms
If you use Outlook 2000 to send a message that is marked with a read receipt through Microsoft Exchange Server to a foreign X.400 message transfer agent (MTA), and the foreign MTA autoforwards the message to another recipient, you may receive the following a non-read report (message class Report.IPM.Note.IPNNRN) in Outlook:
Your message
To: 'recipient'
Subject: 'subject'
Sent: dd/mm/yy hh:mm
was deleted without being read on dd/mm/yy hh:mm.

This non-read report does not provide any indication that the message was autoforwarded to another recipient.
Cause
This problem occurs because Outlook incorrectly interprets the properties on the non-read report.
Resolution
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.The English-language version of this fix should have the following file attributes or later:
   File name     Size        Date     Time       Version       ------------------------------------------------------------   Outllib.dll   5,308,466   4/5/2000 10:24 PM   9.00.0000.4005  				

After you apply this fix, the following non-read report is displayed when a foreign MTA autoforwards a message to another recipient:
To: 'recipient'
Subject: 'subject'
Sent: dd/mm/yy hh:mm

was auto-forwarded on dd/mm/yy hh:mm
If there is an autoforward comment in the message, the comment is also displayed.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.
OL2K
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 275894 - Last Review: 10/25/2013 23:14:00 - Revision: 1.0

  • Microsoft Outlook 2000 Standard Edition
  • kbnosurvey kbarchive kbautohotfix kbhotfixserver kbfix kbprb kbqfe KB275894
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