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Adobe Acrobat buttons are missing or you receive an error message after you upgrade to Word

Support for Office 2003 has ended

Microsoft ended support for Office 2003 on April 8, 2014. This change has affected your software updates and security options. Learn what this means for you and how to stay protected.

This article was previously published under Q276001
After you upgrade to Microsoft Word 2002 or Microsoft Office Word 2003, and you have Adobe Acrobat installed, you may experience either of the following symptoms:
  • The Create a PDF File and Configure PDF Options buttons may be missing from the toolbar.
  • If the Create a PDF File and Configure PDF Options buttons appear on the toolbar, you either receive no response when you click them, or you receive the following error message:
    The macro cannot be found, or the macro has been disabled because of your Macro security settings.
Note This problem can occur with the PDF Maker add-in and Adobe Acrobat PDF Writer (version 3.x), which may have been installed with Adobe PageMaker 6.5.
To resolve this problem, reinstall the add-in. When you reinstall the add-in after your version of Word has been installed, the issue may be resolved.

If the issue still occurs, then upgrade your version of Adobe Acrobat PDF Maker add-in and Adobe Acrobat PDF Writer. For more information, please contact Adobe Systems, Inc.

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
For information about how to contact the companies mentioned in this article, visit the following Microsoft Web site: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
WD2002 prb

Article ID: 276001 - Last Review: 06/16/2008 20:01:59 - Revision: 5.0

  • Microsoft Office Word 2003
  • Microsoft Word 2002 Standard Edition
  • kbmacro kbtshoot kbprb KB276001