Personal templates that are created by using File Export are not listed in the available templates of Office programs

Symptoms
Consider the following scenario. You create a personal template in Microsoft Office 2016 or Microsoft Office 2013 programs by following these steps: 
  1. On the File menu, click Export.
  2. Click Change File Type, select Template from the file types, and then click Save As to save the template.

    Note In Project 2013, click Save Project as File, select Project Template or Project 2007 Template from the template types, and then click Save As to save the template.
In this scenario, when you click New on the File menu, you cannot find the Personal tab. Or, the personal template is not listed on the Personal tab.
Cause
This issue occurs because the file location where the personal template is saved when you export differs from the default location of personal templates in the Office programs. When you use export to save a personal template, the template is saved to the default local file location, such as C:\Users\<user name>\Documents. However, the Office programs locate personal templates in the default personal templates location. Therefore, the personal template cannot be found and is not listed. 
Workaround
To work around this issue, use one of the following methods:
  • On the File menu, click Save instead of Export to create personal templates. In the Save As dialog box, when you select a template in the Save as type combo box, the default file location is set to the default personal templates location automatically.

    Note In PowerPoint 2013, Project 2013 and Visio 2013, you must set the default personal templates location before you use File Save to save the template. To do this, follow these steps:
    1. On the File menu, click Options.
    2. In the Options dialog box, click Save.
    3. In the Default personal templates location box, set a file location, and then click OK.
  • Move your personal templates to the default personal templates location.
  • Change the default personal templates location to where your personal templates are saved.
More information
In the following programs, when you use File Save to save a template for the first time, the folder C:\Users\<user name>\Documents\Custom Office Templates is created automatically, and the default personal templates location is set to this folder:
  • Word 2016 and Microsoft Word 2013
  • Publisher 2016 and Microsoft Publisher 2013
  • Excel 2016 and Microsoft Excel 2013
In PowerPoint 2016 and PowerPoint 2013, this folder is created automatically, but the default personal templates location is not set. 

In the following programs, this folder is not created automatically, and the default personal templates location is not set:
  • Project 2016 and Microsoft Project 2013
  • Visio 2016 and Microsoft Visio 2013
Properties

Article ID: 2761256 - Last Review: 09/23/2015 09:25:00 - Revision: 5.0

Excel 2016, Microsoft Project Professional 2016, Microsoft Project Standard 2016, Microsoft Publisher 2016, PowerPoint 2016, Visio Professional 2016, Visio Standard 2016, Word 2016, Microsoft Excel 2013, Microsoft PowerPoint 2013, Microsoft Project Professional 2013, Microsoft Project 2013 Standard, Microsoft Publisher 2013, Microsoft Visio Professional 2013, Microsoft Visio Standard 2013, Microsoft Word 2013

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